Customer Service & Operations Analyst, Anti-Money Laundering

Manchester, UK

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

Are you passionate about providing exceptional customer service while also playing a crucial role in preventing financial crime? If so, we have an exciting opportunity for you as a Customer Service & Operations Analyst, Anti-Money Laundering at NatWest Group. In this role, you will be responsible for investigating and resolving AML related issues, ensuring compliance with regulatory requirements, and maintaining a high level of customer satisfaction. The ideal candidate will have a strong understanding of AML regulations and experience in customer service and operations. If you are a proactive, detail-oriented individual with excellent communication skills, we encourage you to apply for this position and join our dedicated team.

Conduct thorough investigations of AML related issues and escalate any suspicious activity or transactions according to established protocols.
Communicate with customers to obtain necessary information and documentation for AML investigations.
Collaborate with other departments and teams to ensure compliance with regulatory requirements and internal policies.
Monitor customer accounts and transactions for potential AML risks, taking appropriate action when necessary.
Maintain accurate and detailed records of AML investigations and actions taken.
Proactively identify and report any potential AML risks or issues to management.
Provide support and guidance to colleagues on AML related matters.
Stay updated on AML regulations and industry developments to ensure compliance and make recommendations for process improvements.
Handle customer inquiries and complaints related to AML investigations with professionalism and empathy.
Work with the customer service team to maintain a high level of customer satisfaction.
Participate in training and development programs to enhance AML knowledge and skills.
Adhere to strict confidentiality and data protection policies.
Maintain a positive and professional attitude while working in a fast-paced and high-pressure environment.
Proactively identify opportunities to improve processes and procedures for AML investigations and customer service.
Represent the company in a positive and ethical manner at all times.

Where is this job?

This job is located at Manchester, UK

Job Qualifications

Knowledge Of Anti-Money Laundering Regulations And Processes: The Ideal Candidate Should Have A Strong Understanding Of Aml Regulations And Compliance Procedures, As Well As Experience Working In A Financial Institution.
Analytical And Problem-Solving Skills: A Customer Service & Operations Analyst, Anti-Money Laundering Will Be Responsible For Analyzing Customer Data And Transactions To Identify Potential Aml Risks. Therefore, The Candidate Should Have Strong Analytical Skills And Be Able To Think Critically To Identify And Solve Problems.
Communication And Interpersonal Skills: As This Role Involves Working With Various Teams And Stakeholders, Strong Communication And Interpersonal Skills Are Essential. The Candidate Should Be Able To Effectively Communicate Complex Aml Concepts To Both Internal And External Parties.
Attention To Detail: A Strong Attention To Detail Is Crucial In This Role, As Even The Smallest Error Could Result In Serious Consequences. The Candidate Should Be Able To Meticulously Review And Analyze Data To Ensure Accuracy And Compliance.
Experience With Data Analysis Tools And Software: Natwest Group May Require The Candidate To Have Experience With Specific Data Analysis Tools And Software, Such As Sas Or Sql. Therefore, Knowledge And Proficiency In These Tools Would Be An Advantage For The Role.

Required Skills

Communication Skills
Data Analysis
Time Management
Attention to detail
Problem Solving
Risk assessment
Teamwork
Investigative skills
Multi-tasking
Fraud detection
Compliance monitoring

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service & Operations Analyst, Anti-Money Laundering in Manchester, UK is £26,000 to £35,000 per year. This may vary depending on the specific company, experience level, and location within Manchester. Some companies may offer higher salaries for candidates with more experience and specialized skills in anti-money laundering. Additionally, bonuses and benefits may also be included in the overall compensation package. It is important to research the specific company and job role to get a more accurate salary range.

Additional Information

NatWest Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedSeptember 26th, 2024

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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