Customer Service & Operations Analyst

Chennai, Tamil Nadu, India

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

At NatWest Group, we take pride in providing exceptional customer service and operational support to our clients. We are currently seeking a highly motivated and skilled individual to join our team as a Customer Service & Operations Analyst. In this role, you will have the opportunity to make a significant impact on our customers' experience and contribute to the overall success of our organization.To excel in this role, you must possess strong analytical skills, a keen attention to detail, and a passion for delivering top-notch customer service. You should also have a solid understanding of banking operations and be able to thrive in a fast-paced and ever-changing environment. If you are looking for a challenging and rewarding career in the financial industry, we encourage you to apply for this role and become a valuable member of our team.

Provide exceptional customer service to clients by promptly and effectively responding to inquiries, concerns, and complaints.
Utilize strong analytical skills to identify and resolve customer issues, and make recommendations for process improvements.
Maintain a high level of accuracy and attention to detail in all customer interactions and transactions.
Collaborate with cross-functional teams to ensure the smooth and efficient delivery of services to customers.
Stay updated on industry trends, regulations, and best practices to provide informed and up-to-date support to customers.
Develop and maintain a deep understanding of NatWest Group's products and services to effectively assist customers in meeting their financial needs.
Monitor and analyze customer feedback to identify areas for improvement and implement strategies to enhance the overall customer experience.
Adhere to company policies and procedures to ensure compliance with regulatory requirements and mitigate risk.
Participate in training and development programs to continuously improve skills and knowledge.
Contribute to the overall success of the organization by meeting and exceeding performance targets and goals.

Where is this job?

This job is located at Chennai, Tamil Nadu, India

Job Qualifications

Strong Communication Skills: A Customer Service & Operations Analyst Should Possess Excellent Verbal And Written Communication Skills To Effectively Interact With Customers, Colleagues, And Other Stakeholders.
Problem-Solving Abilities: This Role Requires The Ability To Identify And Analyze Complex Issues, And Develop Effective Solutions To Address Them. A Customer Service & Operations Analyst Should Be Able To Think Critically And Creatively To Resolve Issues Efficiently.
Attention To Detail: Attention To Detail Is Crucial In This Role To Ensure Accurate And Timely Processing Of Customer Requests And Transactions. A Customer Service & Operations Analyst Should Be Able To Maintain A High Level Of Accuracy While Working In A Fast-Paced Environment.
Financial Acumen: As A Part Of Natwest Group, The Customer Service & Operations Analyst Should Have A Strong Understanding Of Financial Concepts And Be Able To Use Financial Data To Make Informed Decisions And Provide Excellent Customer Service.
Team Player: The Role Of A Customer Service & Operations Analyst Involves Working Closely With Various Teams And Departments Within The Organization. Therefore, Strong Teamwork Skills And The Ability To Collaborate Effectively Are Essential For Success In This Role.

Required Skills

Process Improvement
Project Management
Data Analysis
Communication
Time Management
Attention to detail
Technical Aptitude
Customer Support
Teamwork
Problem-Solving
Financial acumen

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
creativity
flexibility
Teamwork
Active Listening
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service & Operations Analyst in Chennai, Tamil Nadu, India is between INR 250,000 – 600,000 per year. This range can vary depending on factors such as experience, skills, and the specific company or industry the analyst is working in.

Additional Information

NatWest Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesHindi

Job PostedSeptember 26th, 2024

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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