Customer Service & Operations Analyst

Bengaluru, Karnataka, India

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

NatWest Group is looking for an experienced, motivated, and dedicated Customer Service & Operations Analyst to join our team. The ideal candidate will have experience in a customer service-oriented environment, be comfortable working with data, and have excellent problem-solving skills. If you have a passion for providing exceptional customer service, a strong attention to detail, and the ability to analyze operational data, then we’d love to hear from you.The Customer Service & Operations Analyst will be responsible for helping to ensure that customers receive the best possible service and that operations are running smoothly. This role requires strong problem-solving skills, the ability to work collaboratively with a team, and a commitment to providing exceptional customer service.Required qualifications include:• A Bachelor's degree in a related field• At least 3 years of experience in customer service and/or operations• Proficiency in Microsoft Excel, Word, and PowerPoint• Excellent problem-solving skills and a strong attention to detail• The ability to work collaboratively with a team• A commitment to providing exceptional customer serviceIf this role sounds like the perfect fit for you, please apply today! We can’t wait to hear from you.

Responsibilities:

• Ensure that customers receive the best possible service • Monitor operations to ensure that they are running smoothly • Analyze operational data to identify areas of improvement • Provide exceptional customer service • Respond quickly and efficiently to customer inquiries • Work collaboratively with a team to ensure customer satisfaction • Utilize Microsoft Excel, Word, and PowerPoint to create reports and presentations • Proactively identify potential issues and develop solutions • Adhere to company policies and procedures • Maintain a professional and courteous demeanor when interacting with customers and colleagues

Where is this job?

This job is located at Bengaluru, Karnataka, India

Job Qualifications

Excellent Communication And Interpersonal Skills
Proficiency In Microsoft Office Suite
Analytical And Problem Solving Skills
Ability To Work Independently And In A Team
Ability To Manage Multiple Tasks Simultaneously
Knowledge Of Financial Services And Operations
Experience With Customer Service And Operations
Knowledge Of Customer Service Best Practices

Required Skills

Financial Analysis
Process Improvement
Project Management
Data Entry
Data Analysis
Communication
Team Management
Problem Solving
customer service
Reporting
Compliance
Operations Management
Customer Relations
Process automation
Workflow optimization

Soft Skills

Communication
Leadership
Negotiation
Problem Solving
Time management
Interpersonal Skills
creativity
Organization
Teamwork
Adaptability

Compensation

According to JobzMall, the average salary range for a Customer Service & Operations Analyst in Bengaluru, Karnataka, India is between 1.2 and 2.9 lakhs per annum. Salaries vary based on experience and qualifications.

Additional Information

NatWest Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesHindi

Job PostedJuly 7th, 2023

Apply BeforeJanuary 14th, 2026

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