Customer Insight Analyst

Edinburgh, UK

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

At NatWest Group, we are looking for a talented and motivated Customer Insight Analyst to join our team. We are seeking a pro-active individual who is passionate about making a real difference to the customer experience.We are looking for a candidate who has a good knowledge of market research and analytics, as well as strong business acumen. As a Customer Insight Analyst, you will be responsible for researching, analyzing and interpreting customer data from various sources to provide insight and actionable recommendations that will help improve the customer experience.The ideal candidate should have a degree in a relevant field, such as marketing, economics, or statistics, and at least two years of experience in a similar role. You should also have a strong aptitude for data analysis, and a keen eye for detail. The successful candidate should be an effective communicator, both written and verbal, and be comfortable working in a fast-paced environment. If you have a passion for customer experience and data analysis, we would love to hear from you!

Responsibilities:

Conduct market research and analyze customer data from various sources.
Interpret customer data and provide insight and actionable recommendations.
Develop strategies to improve the customer experience.
Collaborate with other members of the team to ensure customer satisfaction.
Monitor customer feedback and adjust strategies accordingly.
Establish and maintain relationships with customers.
Prepare reports and presentations on customer insights.
Stay up-to-date with current trends and developments in customer experience.
Identify areas of improvement and develop solutions.
Provide training and support to staff on customer experience topics.

Where is this job?

This job is located at Edinburgh, UK

Job Qualifications

Strong Analytical Skills
Sql
Knowledge Of Customer Segmentation
Ability To Interpret Customer Insights And Develop Strategies
Understanding Of Customer Experience And Journey Mapping
Experience With Survey Design And Analysis
Proficiency In Data Visualization Tools
Strong Communication And Presentation Skills
Experience Using Data Analysis Software Such As Python
Or R

Required Skills

Research
Business Analysis
Project Management
Data Analysis
Communication
statistical analysis
Problem Solving
Forecasting
Database Management
Report Writing
Data Mining
Customer segmentation
survey design
Market analysis
Insight Generation

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
Organizational skills
Creative Thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Insight Analyst in Edinburgh, UK is between £22,000 and £40,000. This range may vary depending on the size of the company, the type of role, and the experience of the applicant.

Additional Information

NatWest Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedOctober 31st, 2023

Apply BeforeJuly 20th, 2025

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