Technical Support Engineer

Technical Support Engineers (TSE) partner with customers to ensure their success through deep technical knowledge of Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. Resolves customers’ single incidents during installation, implementation, and/or maintenance of NI products and platforms. Escalates complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction. Reports design, reliability, or maintenance issues or bugs to R&D that arise during single incident support interactions. Identifies new sales opportunities in support interactions ​and shares insight through sales channels.

According to JobzMall, the average salary range for a Technical Support Engineer in 11500 N Mopac Expy, Austin, TX 78759, USA is between $47,908 and $83,378. This range is dependent upon a variety of factors, such as experience, education, certifications, and the specific industry in which the engineer works.

National Instruments Corporation, or NI, is an American multinational company with international operation. Headquartered in Austin, Texas, it is a producer of automated test equipment and virtual instrumentation software. Common applications include data acquisition, instrument control and machine vision.