Sr. Technical Support Engineer

We are excited to announce an opening for a Sr. Technical Support Engineer at National Instruments. This is an excellent opportunity for an experienced and energetic individual to join our dynamic and fast-paced team.The successful candidate will be responsible for providing technical support to customers, partners, and internal teams to promote the use of National Instruments' products. This individual will have a passion for problem solving, exceptional communication skills, and demonstrate an aptitude for learning.To be considered for this role, the ideal candidate will have a Bachelor's degree in Electrical Engineering, Computer Science, or related field and 5 or more years of experience in technical support, customer service, or application engineering. Experience in software development, hardware design, and experience with National Instruments products are also desirable. We look forward to reviewing your application and learning more about your qualifications and experience!

Responsibilities:

1. Respond to customer inquiries and requests for technical support in a timely and efficient manner.
2. Provide technical support to customers, partners, and internal teams in the use of National Instruments products.
3. Troubleshoot and debug technical issues and identify appropriate solutions.
4. Collaborate with engineering teams and other departments to ensure customer satisfaction.
5. Document customer issues and resolutions in the company’s support database.
6. Maintain a thorough working knowledge of National Instruments products and services.
7. Develop and maintain technical documentation and training materials.
8. Provide feedback to product teams regarding customer needs and usage trends.
9. Establish and maintain relationships with customers and partners.
10. Assist with product demonstrations and presentations.

According to JobzMall, the average salary range for a Sr. Technical Support Engineer in Austin, TX, USA is $53,000 - $90,000 per year. This range may vary depending on the specific job duties and qualifications of the individual.

National Instruments Corporation, or NI, is an American multinational company with international operation. Headquartered in Austin, Texas, it is a producer of automated test equipment and virtual instrumentation software. Common applications include data acquisition, instrument control and machine vision.