Mgr, Patient Success

San Carlos, CA, USA

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

Are you passionate about making a positive impact in the lives of patients? Are you a skilled leader with a strong background in customer success? Natera is seeking a Manager of Patient Success to join our dynamic team. As the Mgr, Patient Success, you will play a crucial role in ensuring patients have a successful and positive experience with our company. We are looking for someone with a strong background in customer success management, exceptional communication and leadership skills, and a deep understanding of the healthcare industry. If you are a driven and empathetic individual with a desire to make a difference, we encourage you to apply for this exciting opportunity.

Develop and implement strategies to ensure a positive and successful patient experience with our company.
Oversee a team of patient success representatives and provide guidance, training, and support.
Collaborate with cross-functional teams to ensure seamless patient onboarding, support, and satisfaction.
Monitor and analyze patient feedback and utilize insights to continuously improve and enhance our patient success processes.
Develop and maintain strong relationships with patients, healthcare providers, and other key stakeholders.
Stay updated on industry trends and best practices in customer success management to drive innovation and improvement in our patient success strategies.
Represent the company at industry events and conferences, showcasing our commitment to patient success.
Develop and maintain metrics to track and measure the success of patient satisfaction and retention initiatives.
Ensure compliance with all relevant laws, regulations, and company policies related to patient interactions.
Foster a positive and collaborative team culture that promotes empathy, accountability, and continuous learning.

Where is this job?

This job is located at San Carlos, CA, USA

Job Qualifications

Bachelor's Degree In Healthcare Management, Business Administration, Or A Related Field.
Minimum Of 3-5 Years Experience In A Patient Success Or Customer Service Role, Preferably In The Healthcare Industry.
Excellent Communication And Interpersonal Skills, With The Ability To Effectively Interact With Patients, Healthcare Providers, And Internal Team Members.
Strong Leadership And Management Skills, With The Ability To Motivate And Guide A Team Towards Achieving Goals.
Knowledge Of Healthcare Regulations And Compliance, With A Focus On Patient Privacy And Confidentiality.

Required Skills

Project Management
Data Analysis
Communication
Time Management
Team Management
Leadership
customer service
Empathy
Strategic Thinking
Problem-Solving
Patient Advocacy
Relationship-Building

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
Empathy

Compensation

According to JobzMall, the average salary range for a Mgr, Patient Success in San Carlos, CA, USA is $87,000-$140,000 per year. This may vary depending on factors such as experience, education, and the specific company or organization the individual is working for.

Additional Information

Natera is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedApril 8th, 2025

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

See an issue with this job? Report it to us