IT Helpdesk Specialist

Austin, TX, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Are you a problem solver with a passion for technology? Do you thrive in a fast-paced environment and enjoy providing exceptional customer service? Look no further, as Natera is seeking an IT Helpdesk Specialist to join our dynamic team. As a key member of our IT department, you will play a crucial role in ensuring the smooth operation of our company's technology systems. We are looking for someone who is knowledgeable, efficient, and customer-focused, with a strong desire to continuously learn and grow in the ever-evolving field of IT. If you are ready for a challenging and rewarding career, we encourage you to apply now.

Provide technical support: Respond to and resolve technical issues and inquiries from employees regarding hardware, software, and other technical equipment.
Troubleshoot problems: Diagnose and troubleshoot technical issues, determine root cause, and implement solutions to minimize downtime and disruption to business operations.
Maintain technology systems: Monitor and maintain the company's technology systems, including computers, servers, networks, and other equipment to ensure optimal performance and security.
Install and configure equipment: Set up and install new equipment, software, and updates as needed, ensuring compatibility and functionality.
Provide exceptional customer service: Deliver exceptional customer service to employees by promptly responding to inquiries, providing solutions, and maintaining a positive and professional attitude.
Document and track issues: Accurately document and track technical issues and resolutions, maintaining detailed records for future reference.
Collaborate with team members: Work closely with other members of the IT team to share knowledge, brainstorm solutions, and continuously improve processes and systems.
Stay updated on technology trends: Stay informed about the latest technology trends and advancements in the IT field to continuously improve skills and knowledge.
Train employees: Provide training to employees on how to use hardware, software, and other technology equipment to increase efficiency and productivity.
Maintain confidentiality: Handle sensitive information with discretion and maintain confidentiality at all times.
Adhere to company policies: Follow company policies and procedures related to technology systems and data security to ensure compliance and minimize risk.

Where is this job?

This job is located at Austin, TX, USA

Job Qualifications

Technical Knowledge And Expertise: The Ideal Candidate Should Have A Strong Understanding Of It Systems, Hardware, And Software. This Includes Proficiency In Troubleshooting And Resolving Technical Issues, Familiarity With Common Operating Systems And Software, And Knowledge Of Network Infrastructure.
Customer Service Skills: A Helpdesk Specialist Is The First Point Of Contact For Users Experiencing Technical Issues, So Excellent Customer Service Skills Are Essential. This Includes The Ability To Communicate Effectively And Empathetically With Users, Prioritize And Manage Multiple Requests, And Provide Timely And Accurate Solutions.
Problem-Solving And Analytical Skills: It Helpdesk Specialists Are Responsible For Identifying And Resolving Complex Technical Issues. Therefore, Strong Problem-Solving And Analytical Skills Are Crucial For Success In This Role. This Includes The Ability To Think Critically And Creatively To Troubleshoot Problems And Find Innovative Solutions.
Time Management And Prioritization: In A Fast-Paced It Environment, The Ability To Manage Time Effectively And Prioritize Tasks Is Critical. A Qualified Candidate Should Be Able To Handle Multiple Requests Simultaneously, Prioritize Them Based On Urgency And Impact, And Manage Their Time Efficiently To Ensure Timely Resolution Of Issues.
Teamwork And Collaboration: As Part Of A Larger It Team, Helpdesk Specialists Must Be Able To Work Collaboratively And Effectively With Their Colleagues. This Includes Sharing Knowledge And Expertise, Providing Support To Team Members, And Participating In Team Meetings And Projects. The Ability To Work Well In A Team Environment Is A Key Qualification For This Role.

Required Skills

Data Analysis
Communication
Time Management
Multitasking
customer service
Active listening
Problem-Solving
Network configuration
Software Installation
Technical Troubleshooting
Remote Support
System Maintenance

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a IT Helpdesk Specialist in Austin, TX, USA is $42,000 - $66,000 per year. This can vary depending on factors such as experience, location, and specific job duties. Some employers may also offer additional benefits and bonuses.

Additional Information

Natera is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedFebruary 1st, 2024

Apply BeforeJuly 20th, 2025

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