Customer Experience Associate - Women's Health

Remote

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

We are seeking a passionate and customer-oriented individual to join our team as a Customer Experience Associate focusing on women's health at Natera. In this role, you will play a crucial role in providing exceptional support to our customers by addressing their inquiries and concerns with patience, empathy, and expertise. As a company dedicated to revolutionizing women's health, we are looking for someone who shares our passion and values in making a positive impact in people's lives. If you have excellent communication skills, a strong understanding of women's health, and a desire to help others, we would love to hear from you. Join us in our mission to empower individuals through genetic testing and be a part of an innovative and dynamic team.

Provide exceptional customer support: Respond to customer inquiries and concerns in a timely and professional manner, ensuring a positive and satisfactory experience for all customers.
Demonstrate passion and knowledge for women's health: Possess a strong understanding of women's health and the ability to communicate complex information in a clear and compassionate manner.
Maintain a high level of empathy and patience: Understand the sensitivity of women's health issues and approach all interactions with understanding, compassion, and patience.
Serve as a product expert: Develop a deep understanding of Natera's products and services, staying up-to-date on any changes or updates, and effectively communicate this information to customers.
Act as a liaison between customers and the company: Effectively communicate feedback and concerns from customers to the appropriate teams within the company, serving as an advocate for customers' needs.
Collaborate with cross-functional teams: Work closely with other departments such as sales, marketing, and operations to ensure a cohesive and seamless customer experience.
Uphold company values: Demonstrate a strong alignment with Natera's mission and values, and consistently represent the company in a positive and professional manner.
Continuously strive for improvement: Proactively seek out opportunities to improve customer experience and offer suggestions for process improvements.
Maintain accurate records: Keep detailed and organized records of all customer interactions, including inquiries, concerns, and resolutions.
Stay informed on industry trends: Stay up-to-date on industry news, advancements, and trends related to women's health, and share this knowledge with the team and customers when appropriate.

Where is this job?

This job opening is listed as 100% remote

Job Qualifications

Knowledge Of Women's Health: A Customer Experience Associate At Natera Must Have A Strong Understanding Of Women's Health, Including Fertility, Pregnancy, And Genetic Testing Options.
Excellent Communication Skills: As A Customer Experience Associate, Strong Communication Skills Are Essential To Effectively Assist Customers And Address Any Concerns Or Questions They May Have.
Empathy And Compassion: Natera Values Empathy And Compassion In Their Employees, Particularly For Those In The Women's Health Field. A Customer Experience Associate Should Be Able To Understand And Support Customers Going Through Sensitive And Emotional Experiences.
Attention To Detail: With Complex Genetic Testing Processes And Medical Information, A Strong Attention To Detail Is Crucial For A Customer Experience Associate At Natera. This Ensures Accuracy And Avoids Any Potential Errors.
Customer Service Experience: Prior Experience In A Customer Service Role Is Beneficial For A Customer Experience Associate At Natera. This Includes The Ability To Problem Solve, Handle Difficult Situations, And Provide A Positive Experience For Customers.

Required Skills

Communication
Time Management
Product knowledge
Multitasking
customer service
Active listening
Teamwork
Empathy
Detail-oriented
Patience
Problem-Solving
Adaptability

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Experience Associate - Women's Health is $35,000 to $45,000 per year. However, this can vary depending on factors such as location, experience, and specific job duties. Some positions may offer additional benefits or bonuses that can increase the overall compensation. It is important to research the specific company and job listing for more accurate salary information.

Additional Information

Natera is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedSeptember 12th, 2024

Apply BeforeAugust 19th, 2025

This job posting is from a verified source.

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