Clinical Field Specialist

Natera is looking for an experienced Clinical Field Specialist to join our team and help drive the success of our innovative clinical products.The ideal candidate will be a self-starter with excellent communication and organizational skills, a strong technical aptitude, and a passion for learning. The Clinical Field Specialist will be responsible for supporting the field sales team, developing relationships with customers, and ensuring a high level of satisfaction with our products.This role requires a minimum of 5 years’ experience in a clinical account management role, with knowledge of the laboratory workflow associated with genetic testing. The successful candidate will also have a Bachelor’s degree in a relevant field, and experience in the healthcare industry.If you are eager to join a high-performing team and help bring our innovative products to the market, then we want to hear from you!

Responsibilities:

1. Develop and maintain relationships with customers to ensure a high level of satisfaction with Natera’s products.
2. Support field sales team by providing technical assistance and product knowledge.
3. Provide customer service to customers and resolve any issues that arise.
4. Monitor and track customer orders and shipments.
5. Identify opportunities to increase customer satisfaction and product utilization.
6. Utilize laboratory workflow associated with genetic testing to optimize customer experience.
7. Maintain and update customer information in the company’s database.
8. Monitor customer feedback and analyze trends to identify areas for improvement.
9. Participate in industry events and tradeshows to promote products and build relationships with customers.
10. Keep up to date with industry trends and developments.

According to JobzMall, the average salary range for a Clinical Field Specialist in San Carlos, CA, USA is between $80,000 and $100,000 per year. This range may vary depending on experience, education, certifications, and other factors.

Natera is a genetic testing company that operates a CLIA-certified laboratory in San Carlos, California.