Service Now Platform Owner

Are you a highly skilled and driven individual looking for an exciting new opportunity? MUSC Health is seeking a Service Now Platform Owner to join our dynamic team. As the owner of our Service Now platform, you will play a crucial role in optimizing and maintaining our IT service management processes. We are searching for a motivated individual with a strong technical background and exceptional communication skills. If you thrive in a fast-paced and collaborative environment, we want to hear from you!

1. Develop, implement, and maintain the Service Now platform to support our IT service management processes.
2. Lead and manage all aspects of the platform, including configurations, customizations, and integrations.
3. Collaborate with cross-functional teams to identify and understand business needs and translate them into functional requirements.
4. Monitor and analyze platform performance, identifying areas for improvement and implementing solutions to optimize efficiency.
5. Ensure compliance with company policies, procedures, and security standards within the platform.
6. Train and support end-users on the functionality and capabilities of the platform.
7. Stay updated on new features and updates within the Service Now platform and make recommendations for their implementation.
8. Act as the primary point of contact for any platform-related issues or escalations.
9. Collaborate with third-party vendors and service providers to troubleshoot and resolve technical issues.
10. Communicate regularly with management and stakeholders on platform updates, changes, and improvements.
11. Maintain accurate documentation and records of platform configurations, customizations, and processes.
12. Continuously seek ways to improve processes and enhance the overall functionality and user experience of the platform.

According to JobzMall, the average salary range for a Service Now Platform Owner in Charleston, SC, USA is $110,000-$140,000 per year. However, this can vary depending on factors such as experience, education, and the specific job responsibilities of the platform owner.