Patient Account Representative

At MUSC Health, we believe in providing exceptional care to our patients while also maintaining a positive and supportive work environment for our team. As a Patient Account Representative, you will play a vital role in ensuring that our patients have a seamless and stress-free experience when it comes to managing their healthcare accounts. We are seeking a highly organized and detail-oriented individual who is passionate about helping others and has a strong understanding of medical billing and insurance processes. If you are a dedicated and compassionate professional with excellent communication skills, we invite you to apply for this exciting opportunity to join our team at MUSC Health.

1. Manage patient accounts with accuracy and attention to detail.
2. Process and submit insurance claims in a timely manner.
3. Communicate effectively with patients, insurance companies, and other healthcare providers to resolve billing inquiries and issues.
4. Provide exceptional customer service to patients by answering questions and addressing concerns regarding their accounts.
5. Utilize knowledge of medical billing and insurance processes to ensure proper reimbursement.
6. Maintain confidentiality and adhere to HIPAA regulations when handling sensitive patient information.
7. Collaborate with other departments to ensure accurate and timely billing and collections.
8. Keep up-to-date with changes in insurance policies and regulations to ensure compliance.
9. Follow up on outstanding balances and work to resolve any discrepancies.
10. Identify opportunities for process improvement and make recommendations to management.
11. Maintain a positive and supportive work environment for team members.
12. Attend trainings and meetings to stay updated on job-related skills and knowledge.
13. Adhere to all MUSC Health policies and procedures.
14. Meet productivity and quality standards set by the organization.
15. Other duties as assigned by supervisor.

According to JobzMall, the average salary range for a Patient Account Representative in Charleston, SC, USA is between $33,000 to $45,000 per year. This may vary depending on factors such as experience, education, and specific job duties.