Patient Access Representative

We are looking for an experienced Patient Access Representative to join the team at MUSC Health. The ideal candidate will have excellent customer service skills and a high level of professionalism, with the flexibility to work in a fast-paced environment. In this role, you will be the first point of contact for our patients and will be responsible for ensuring a positive experience for each and every one of them. To be successful in this role, you must have a minimum of 1 year of customer service experience, preferably in a healthcare setting. You must also have strong written and verbal communication skills, as well as a working knowledge of medical terminology. Additionally, experience with electronic medical records systems is highly desirable.

Responsibilities:

1. Provide excellent customer service to patients, ensuring a positive experience during each visit.
2. Greet patients in a professional and friendly manner, answer any questions they may have, and help them with any inquiries related to their visit.
3. Collect and input patient information into the electronic medical records system, including insurance information, medical history, and consent forms.
4. Verify patient insurance eligibility, and answer any questions regarding coverage, billing, and payments.
5. Schedule patient appointments, and ensure that all necessary paperwork and documentation is in order.
6. Assist with check-in and check-out procedures, and ensure that all patients are informed of their rights and responsibilities.
7. Handle any complaints or issues that may arise, in a prompt and professional manner.
8. Remain up-to-date on medical terminology, HIPAA regulations, and any other relevant topics.
9. Provide feedback to management regarding customer service issues, and suggest improvements where necessary.

According to JobzMall, the average salary range for a Patient Access Representative in Orangeburg, SC, USA is $25,000 to $36,000 per year. This range can vary depending on the experience level of the individual, the company they are working for, and the location of the job.