Director of Communications Call Center

Welcome to MUSC Health, where our mission is to provide exceptional patient care, education, and research. We are currently seeking a highly experienced and dynamic Director of Communications for our Call Center. As the Director of Communications, you will play a crucial role in our organization by overseeing all aspects of our call center operations and ensuring top-notch communication with our patients, staff, and stakeholders. We are looking for an individual who is passionate about healthcare, has exceptional communication skills, and can lead a team to deliver excellent customer service. Join us in our mission to make a positive impact on the lives of our patients and community.

1. Develop and implement effective strategies for enhancing communication between the call center and patients, staff, and stakeholders.
2. Oversee and manage the day-to-day operations of the call center, including staffing, training, scheduling, and quality assurance.
3. Ensure that all calls are answered promptly and handled with professionalism, empathy, and efficiency.
4. Monitor call center metrics and analyze data to identify areas for improvement and make strategic recommendations.
5. Collaborate with other departments and teams to ensure seamless communication and coordination across the organization.
6. Identify and resolve any issues or complaints related to call center operations, ensuring timely and effective resolution.
7. Stay up-to-date on industry trends and best practices to continuously improve call center operations and customer service.
8. Develop and maintain relationships with key stakeholders, including patients, staff, and community members.
9. Manage and lead a team of call center agents, providing coaching, feedback, and performance evaluations to ensure a high level of customer service.
10. Develop and maintain call center policies and procedures to ensure compliance with organizational standards and regulations.
11. Create and maintain training materials and conduct training sessions for call center staff to ensure consistent and efficient communication.
12. Participate in strategic planning and budgeting for the call center department.
13. Serve as a liaison between the call center and other departments to facilitate effective communication and collaboration.
14. Foster a positive and inclusive work environment that promotes teamwork, open communication, and a strong customer service culture.
15. Represent the organization in a professional manner at all times and uphold the mission, vision, and values of MUSC Health.

According to JobzMall, the average salary range for a Director of Communications Call Center in Charleston, SC, USA is $80,000 - $120,000 per year. This may vary depending on the specific company, experience level, and job responsibilities. It is important to note that this salary range is an estimate and may not reflect the exact salary for every Director of Communications Call Center in Charleston.