Production Support Engineer

Are you a problem solver with a passion for technology? Are you looking for a dynamic and challenging role in the financial industry? Look no further than Morgan Stanley! We are seeking a highly motivated Production Support Engineer to join our team and help ensure the stability and efficiency of our production systems. In this role, you will be responsible for troubleshooting and resolving technical issues, as well as identifying and implementing improvements to our systems and processes. The ideal candidate will have a strong background in computer science or a related field, excellent communication skills, and a proactive attitude. If you thrive in a fast-paced, collaborative environment and have a strong drive to continuously learn and grow, we want to hear from you!

1. Troubleshoot and resolve technical issues in a timely and efficient manner.
2. Monitor and maintain the stability and performance of production systems.
3. Implement improvements to systems and processes to enhance efficiency and productivity.
4. Collaborate with cross-functional teams to identify and solve complex problems.
5. Stay up-to-date with industry trends and advancements in technology to continuously improve systems.
6. Communicate effectively with team members and stakeholders to provide timely updates on issues and resolutions.
7. Proactively identify potential issues and develop solutions to prevent them from occurring.
8. Follow established protocols and procedures for incident management and escalation.
9. Participate in on-call rotation and provide support during off-hours as needed.
10. Contribute to documentation and knowledge sharing to improve team efficiency and knowledge.
11. Identify opportunities to automate processes and tasks to improve efficiency and reduce manual work.
12. Collaborate with development teams to test and implement new software releases.
13. Conduct root cause analysis for major incidents and implement preventive measures.
14. Maintain a high level of professionalism and customer service when interacting with internal and external stakeholders.
15. Continuously learn and develop technical skills to keep pace with changing technologies and business needs.

According to JobzMall, the average salary range for a Production Support Engineer in Gilbert, AZ, USA is $70,000 to $90,000 per year. This may vary depending on the specific company, level of experience, and skills of the individual.

Morgan Stanley provides investment banking products and services to its clients and customers including corporations, governments, financial institutions, and individuals. It operates through the following business segments: Institutional Securities, Wealth Management, and Investment Management. The Institutional Services segment provides financial advisory, capital-raising services, and related financing services on behalf of institutional investors.