Incident Management Analyst

We are looking for an enthusiastic Incident Management Analyst to join the team at Morgan Stanley. In this role, you will be responsible for ensuring the smooth operation of our IT systems by responding to and resolving incidents, as well as developing preventative measures. The ideal candidate should have a strong technical background and excellent problem-solving skills. If you have a willingness to learn, a customer-centric attitude, and the ability to work well in a team, we want to hear from you.

Responsibilities:

1. Monitor and analyze incident reports to identify trends and underlying root causes.
2. Troubleshoot technical issues and provide timely resolutions.
3. Create strategies to prevent recurrence of incidents.
4. Establish and maintain strong relationships with customers to ensure satisfaction.
5. Maintain up-to-date technical documentation.
6. Develop and implement processes, procedures, and standards for incident response.
7. Monitor and evaluate performance of IT systems to ensure optimal performance.
8. Collaborate with other teams to ensure successful resolution of incidents.
9. Provide technical support and training to team members.
10. Perform any other duties as required.

According to JobzMall, the average salary range for a Incident Management Analyst in Columbus, OH, USA is $53,000 to $84,000. The actual salary for this job will depend on the experience, qualifications, and skills of the individual applicant.

Morgan Stanley provides investment banking products and services to its clients and customers including corporations, governments, financial institutions, and individuals. It operates through the following business segments: Institutional Securities, Wealth Management, and Investment Management. The Institutional Services segment provides financial advisory, capital-raising services, and related financing services on behalf of institutional investors.