Customer Relationship Marketing

Welcome to Morgan Stanley, a global financial services firm with a rich history of helping individuals, families, businesses and institutions achieve their financial goals. We are currently seeking a highly motivated and experienced individual to join our team as a Customer Relationship Marketing professional. In this role, you will have the opportunity to build and maintain strong relationships with our valued clients, while working closely with our marketing and sales teams to develop and execute effective strategies to enhance client retention and satisfaction. To be successful in this role, you must have a passion for customer service and a strong understanding of the financial industry. If you are a proactive and results-driven individual with excellent communication and problem-solving skills, we would love to hear from you. Join our team at Morgan Stanley and be a part of our commitment to delivering exceptional service to our clients.

1. Develop and implement strategies for building and maintaining strong relationships with clients.
2. Collaborate with marketing and sales teams to create effective customer retention and satisfaction plans.
3. Conduct regular check-ins with clients to understand their needs and address any concerns.
4. Proactively identify opportunities for cross-selling and upselling to clients.
5. Monitor client satisfaction levels and take necessary actions to ensure high levels of satisfaction.
6. Maintain accurate and up-to-date client records and communication logs.
7. Stay updated on industry trends and developments to provide clients with relevant and timely information.
8. Resolve any client complaints or issues in a timely and efficient manner.
9. Participate in team meetings and provide input on ways to improve the customer relationship marketing process.
10. Utilize customer relationship management tools and systems to track and analyze client interactions and results.
11. Collaborate with other departments within the organization to ensure a seamless client experience.
12. Continuously strive to meet and exceed customer service goals and performance metrics.
13. Maintain a positive and professional demeanor while representing Morgan Stanley to clients.
14. Keep confidential client information secure and adhere to all privacy policies and regulations.
15. Contribute to the overall success of the company by actively promoting and upholding the Morgan Stanley brand.

According to JobzMall, the average salary range for a Customer Relationship Marketing in New York, NY, USA is between $60,000 and $80,000 per year. This may vary depending on the specific company, industry, and level of experience of the individual. Some high-paying companies in this field in New York include Salesforce, American Express, and Deloitte. Factors such as bonuses, benefits, and location can also affect the overall salary range for this position.

Morgan Stanley provides investment banking products and services to its clients and customers including corporations, governments, financial institutions, and individuals. It operates through the following business segments: Institutional Securities, Wealth Management, and Investment Management. The Institutional Services segment provides financial advisory, capital-raising services, and related financing services on behalf of institutional investors.