
Business Service Manager
Primary responsibility for the business and service functions, with focus on consistency, quality, and compliance with Firm policies and procedures. Responsible for supervision of support staff including managing their training and development. Expense management including budget tracking, headcount ratios, travel and expense reports and other programs with a focus on adherence to firm policies. Manage and promote firm initiatives, projects and remediations. Work with Complex Business Service Officer and Human Resources on employee related issues. Collaborate with their team on the new hire process and training orientation, including coordinating operational and client service support for newly recruited Financial Advisors and their support staff. Partner with Complex Risk Officers on branch exams and corrective action plan implementation. Manage service transaction approvals, including escalations from the Service Review Unit, Branch Workflow and Branch Transfer Portal. Manage day-to-day resolution of client service inquiries and concerns.
Active Series 7, 8 (or 9 and 10), and 63, 65 (or 66)
Previous industry experience
Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies
3+ years of related experience
Time Management
Conflict resolution skills
Data analysis skills
Process Improvement
Self-Driven
Communication Skills
Multitasking Skills
Adaptability
According to JobzMall, the average salary range for a Business Service Manager in 100 Middle St, Portland, ME 04101, USA is $46,000 to $74,000 per year. This range may vary depending on experience, qualifications, and the size and type of business the manager is working for.
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Morgan Stanley provides investment banking products and services to its clients and customers including corporations, governments, financial institutions, and individuals. It operates through the following business segments: Institutional Securities, Wealth Management, and Investment Management. The Institutional Services segment provides financial advisory, capital-raising services, and related financing services on behalf of institutional investors.

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