Morgan Stanley

Associate - Loan Servicing Operations

Morgan Stanley

Baltimore, MD, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you looking for an exciting career opportunity in the financial services industry? Look no further than Morgan Stanley! We are currently seeking a dedicated and driven individual to join our team as an Associate in Loan Servicing Operations. In this role, you will play a crucial part in ensuring the smooth and efficient operation of our loan servicing department. If you have a strong attention to detail, excellent communication skills, and a desire to learn and grow in a fast-paced environment, we want to hear from you! See below for the qualifications we are seeking in our ideal candidate.

  1. Manage loan servicing operations: The primary responsibility of this role is to oversee the daily operations of the loan servicing department. This includes managing loan accounts, processing payments, and maintaining accurate records.
  2. Ensure compliance with regulations: As a financial institution, it is crucial that all loan servicing activities are carried out in compliance with regulatory requirements. The Associate will be responsible for staying up-to-date with these regulations and ensuring that all processes and procedures adhere to them.
  3. Maintain accurate records: The Associate will be responsible for maintaining accurate and up-to-date records of all loan servicing activities. This includes tracking payments, updating account information, and preparing reports as needed.
  4. Communicate with clients: This role will involve frequent communication with clients, both internal and external, regarding loan servicing activities. The Associate will need to have excellent communication skills in order to provide timely and accurate information to clients.
  5. Identify and resolve issues: The Associate will be responsible for identifying any issues or discrepancies in loan servicing activities and working to resolve them in a timely manner. This may involve collaborating with other team members and departments to find solutions.
  6. Assist with process improvement: The loan servicing department is a crucial part of our business, and the Associate will be expected to contribute to process improvement initiatives. This may involve identifying areas for improvement, implementing new procedures, and finding ways to streamline processes.
  7. Train and mentor junior staff: As an experienced member of the loan servicing team, the Associate will be responsible for training and mentoring new or junior staff members. This will involve providing guidance, sharing knowledge, and helping them develop their skills.
  8. Meet performance targets: The Associate will be expected to meet or exceed performance targets set by the company. This may include metrics such as accuracy, timeliness, and customer satisfaction.
  9. Stay updated on industry trends: The financial services industry is constantly evolving, and the Associate will be responsible for staying updated on industry trends and changes. This may involve attending training and professional
Where is this job?
This job is located at Baltimore, MD, USA
Job Qualifications
  • Strong Analytical And Problem-Solving Skills.

  • Bachelor's Degree In Business Administration, Finance, Or Related Field.

  • 2-3 Years Of Experience In Loan Servicing Or Related Field.

  • Knowledge Of Loan Products And Financial Services Industry.

  • Ability To Work Independently And Collaboratively In A Fast-Paced, Deadline-Driven Environment.

Required Skills
  • Financial Analysis

  • Communication Skills

  • Data Entry

  • Time Management

  • Multitasking

  • Attention to detail

  • Problem Solving

  • customer service

  • Payment processing

  • Account Reconciliation

  • Loan documentation

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Associate - Loan Servicing Operations in Baltimore, MD, USA is $55,000 - $70,000 per year. This may vary depending on the specific company, experience, and qualifications of the individual.

Additional Information
Morgan Stanley is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 23rd, 2025
Apply BeforeMay 23rd, 2025
This job posting is from a verified source. 

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About Morgan Stanley

Morgan Stanley provides investment banking products and services to its clients and customers including corporations, governments, financial institutions, and individuals. It operates through the following business segments: Institutional Securities, Wealth Management, and Investment Management. The Institutional Services segment provides financial advisory, capital-raising services, and related financing services on behalf of institutional investors.

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