Service Response Center Representative

At Moffitt Cancer Center, our Service Response Center Representatives are the first point of contact for our patients and families. We are looking for a highly organized and compassionate individual with excellent communication skills to join our team and help us provide top-notch service to our community. The ideal candidate should have a passion for helping others and a dedication to providing excellent customer service. The Service Response Center Representative must possess a strong work ethic and the ability to effectively handle multiple tasks simultaneously. The ideal candidate will have a minimum of two years of customer service experience in a medical setting and a high school diploma or GED. We are looking for someone who is detail-oriented and able to remain professional in order to provide the best possible service to our patients and families. Additionally, the Service Response Center Representative must have basic computer skills and the ability to learn new software quickly. If you have a professional demeanor, the drive to succeed, and the passion to help others, we would love to hear from you.

Responsibilities:

1. Provide excellent customer service to patients and families.
2. Handle multiple tasks and requests simultaneously.
3. Maintain a professional demeanor in all interactions.
4. Answer incoming phone calls and provide timely and accurate information.
5. Utilize customer service and problem-solving skills to resolve customer issues.
6. Manage customer inquiries and requests in a timely and efficient manner.
7. Ensure accuracy of information provided to customers.
8. Utilize basic computer skills and the ability to learn new software quickly.
9. Create and maintain accurate customer records.
10. Produce reports and documents as needed.

According to JobzMall, the average salary range for a Service Response Center Representative in Tampa, FL, USA is between $25,000 and $41,000 per year. This salary range can vary depending on the employer, the level of experience of the candidate, and the type of services provided by the company.

Moffitt is dedicated to one lifesaving mission: to contribute to the prevention and cure of cancer. The Tampa-based facility is one of only 52 National Cancer Institute-designated Comprehensive Cancer Centers, a distinction that recognizes Moffitt’s scientific excellence, multidisciplinary research, and robust training and education. Moffitt’s expert nursing staff is recognized by the American Nurses Credentialing Center with Magnet® status, its highest distinction.