US Digital Servicing–Customer Insights Con

Are you a highly analytical and customer-focused individual looking for a challenging and rewarding career opportunity? Look no further! MetLife is seeking a US Digital Servicing–Customer Insights Con to join our dynamic team and drive customer-centric strategies for our digital servicing channels. In this role, you will have the opportunity to use your expertise in data analysis and customer insights to improve the overall digital experience for MetLife's customers. If you have a passion for using data to drive business decisions and a deep understanding of digital customer behavior, we want to hear from you!

1. Conduct data analysis to identify key trends and insights related to digital customer behavior.
2. Collaborate with cross-functional teams to develop and implement customer-centric strategies for digital servicing channels.
3. Utilize customer feedback and data to make recommendations for improving the overall digital experience.
4. Monitor and track key performance metrics for digital servicing channels, and provide regular updates on progress and areas for improvement.
5. Stay up-to-date on industry trends and best practices in digital customer experience and apply them to drive continuous improvement.
6. Work closely with product and technology teams to drive customer-centric enhancements and new features for digital servicing channels.
7. Develop and deliver presentations to senior leadership on digital customer insights and strategies.
8. Use customer journey mapping and other tools to identify pain points and opportunities for improvement in the digital experience.
9. Collaborate with external partners and vendors to enhance digital customer experience.
10. Develop and maintain strong relationships with key stakeholders across the organization to drive alignment and support for customer-centric strategies.

According to JobzMall, the average salary range for a US Digital Servicing–Customer Insights Con in Cary, NC, USA is $82,000 - $135,000 per year. This salary range can vary depending on factors such as the specific company, years of experience, and additional skills and qualifications.

MetLife, Inc. provides insurance and financial services to individual and institutional customers. It offers life insurance, annuities, automobile and homeowner's insurance and retail banking services to individuals as well as group insurance, reinsurance and retirement and savings products and services. The company operates its business through six segments: Retail, Group, Voluntary and Worksite Benefits, Corporate Benefit Funding, Latin America, Asia, and Europe, the Middle East and Africa.