Sr. IVA/ IVR Developer
Are you a highly skilled and experienced developer looking for a challenging role in a dynamic and innovative company? Look no further than MetLife! We are seeking a talented Sr. IVA/IVR Developer to join our team and help us revolutionize the way we interact with our customers through intelligent virtual assistants and interactive voice response systems. If you have a passion for cutting-edge technology and a drive to deliver exceptional results, we want to hear from you. As a Sr. IVA/IVR Developer at MetLife, you will have the opportunity to showcase your expertise and contribute to our mission of providing the best customer experience in the insurance industry. So if you have what it takes, apply now and take your career to the next level with us.
- Design and develop intelligent virtual assistants and interactive voice response systems for MetLife's customer interaction platform.
- Collaborate with cross-functional teams to gather requirements and understand business needs.
- Utilize your extensive knowledge of programming languages and development tools to create high-quality and efficient solutions.
- Conduct thorough testing and debugging to ensure the functionality and performance of the developed systems.
- Stay updated with the latest technologies and trends in the field of IVAs and IVRs to continuously improve and enhance MetLife's customer experience.
- Troubleshoot and resolve any technical issues that may arise during development or implementation.
- Provide technical guidance and support to junior developers and assist in their professional growth.
- Work closely with project managers to ensure timely and successful delivery of projects.
- Participate in code reviews and provide constructive feedback to maintain high coding standards.
- Communicate effectively with stakeholders to provide updates on project progress and address any concerns or issues.
- Document all development processes and procedures for future reference.
- Adhere to company policies and procedures, including security and data privacy regulations.
- Continuously seek opportunities for process improvement and optimization.
Extensive Experience With Iva/Ivr Development: The Ideal Candidate Should Have A Minimum Of 5 Years Of Experience Developing Interactive Voice Response (Ivr) And Intelligent Virtual Assistant (Iva) Solutions. They Should Be Well-Versed In Various Ivr And Iva Tools And Technologies, Such As Genesys Pureconnect, Avaya Aura, And Nuance.
Strong Programming Skills: A Sr. Iva/Ivr Developer Should Have A Deep Understanding Of Programming Languages Such As Java, Python, And Javascript. They Should Also Be Proficient In Using Web Development Tools Like Html, Css, And Xml.
Knowledge Of Call Center Operations: Since Ivr And Iva Solutions Are Primarily Used In Call Centers, The Ideal Candidate Should Have A Thorough Understanding Of Call Center Operations And Processes. They Should Be Familiar With Call Routing, Queuing, And Call Center Analytics.
Problem-Solving And Troubleshooting Skills: As A Sr. Iva/Ivr Developer, The Candidate Should Be Able To Identify And Resolve Complex Technical Issues Quickly And Efficiently. They Should Have A Strong Problem-Solving Mindset And Be Able To Troubleshoot Issues Related To Ivr/Iva Systems.
Excellent Communication And Teamwork Abilities: The Role Of A Sr. Iva/Ivr Developer Requires Collaboration With Various Teams, Such As Business Analysts, Project Managers, And Quality Assurance Teams. Therefore, Excellent Communication Skills And The Ability To Work Well In A Team Environment Are Essential Qualifications For This Role.
Project Management
System architecture
Application design
Customer Experience
Speech Recognition
Call Routing
IVR Testing
Telephony Integration
Ivr Development
Voice Applications
Ivr Scripting
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Sr. IVA/ IVR Developer in Clarks Summit, PA 18411, USA is between $85,000 to $110,000 per year. This may vary depending on the specific company, level of experience, and other factors such as bonuses and benefits.
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MetLife, Inc. provides insurance and financial services to individual and institutional customers. It offers life insurance, annuities, automobile and homeowner's insurance and retail banking services to individuals as well as group insurance, reinsurance and retirement and savings products and services. The company operates its business through six segments: Retail, Group, Voluntary and Worksite Benefits, Corporate Benefit Funding, Latin America, Asia, and Europe, the Middle East and Africa.
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