Sr. Client Services Consultant

Are you a highly driven and customer-oriented individual looking for a new challenge? MetLife is seeking a Sr. Client Services Consultant to join our dynamic team. As a Sr. Client Services Consultant, you will have the opportunity to work closely with our clients to understand their needs and provide them with tailored solutions. We are looking for someone with strong communication skills, a proven track record in client services, and a passion for delivering exceptional customer experiences. If you are ready to take your career to the next level, we want to hear from you!

1. Build and maintain strong relationships with clients through regular communication and outstanding customer service.
2. Understand clients' needs and goals, and provide customized solutions to meet their specific requirements.
3. Act as a trusted advisor and advocate for clients, ensuring their satisfaction and loyalty.
4. Proactively identify and address any potential issues or challenges that may arise with clients.
5. Collaborate with cross-functional teams to develop and implement effective strategies to meet clients' needs.
6. Prepare and deliver presentations to clients, clearly articulating complex information in a way that is easily understood.
7. Monitor and analyze client data and trends, providing insights and recommendations for improvement.
8. Stay up-to-date on industry trends and advancements, and make recommendations for incorporating new technologies and processes to enhance the client experience.
9. Identify opportunities for upselling and cross-selling products and services to existing clients.
10. Participate in team meetings and contribute ideas for improving overall client satisfaction and retention.
11. Maintain accurate and detailed records of client interactions and transactions.
12. Act as a mentor and resource for junior team members, providing guidance and support as needed.
13. Adhere to all company policies, procedures, and regulations, and maintain confidentiality of client information.
14. Continuously strive to exceed performance targets and contribute to the overall success of the team and company.

According to JobzMall, the average salary range for a Sr. Client Services Consultant in Tampa, FL, USA is between $80,000 to $100,000 per year. This can vary depending on factors such as experience, education, and the specific company or industry the consultant is working in.

MetLife, Inc. provides insurance and financial services to individual and institutional customers. It offers life insurance, annuities, automobile and homeowner's insurance and retail banking services to individuals as well as group insurance, reinsurance and retirement and savings products and services. The company operates its business through six segments: Retail, Group, Voluntary and Worksite Benefits, Corporate Benefit Funding, Latin America, Asia, and Europe, the Middle East and Africa.