Relationship Manager

We’re looking for a Relationship Manager to join our team at MetLife! In this role, you’ll be responsible for developing and managing relationships with our customers and partners. You should have strong interpersonal skills, including the ability to build trust and rapport with customers, as well as excellent communication and problem-solving skills. If you’re a motivated self-starter who loves working with people, we want to hear from you!The ideal candidate has a Bachelor’s degree in Business, Finance, or a related field, as well as at least 3 years of experience in customer service or account management. You should also have a proven ability to develop strong relationships, an understanding of customer service principles and practices, and a working knowledge of customer relationship management (CRM) systems. Previous experience in a financial services environment is a plus.At MetLife, we’re passionate about providing the best customer service possible. If you want to join a team that values relationships and makes a difference in people’s lives, we want to meet you!

Responsibilities:

1. Establish and maintain relationships with customers and partners.
2. Utilize excellent interpersonal skills to build trust and rapport with customers.
3. Provide communication and problem-solving solutions to customer inquiries.
4. Understand customer service principles and practices.
5. Have a working knowledge of customer relationship management (CRM) systems.
6. Monitor customer feedback and satisfaction levels.
7. Develop strategies for customer retention and growth.
8. Analyze customer data to identify patterns and trends.
9. Develop and implement customer service policies and procedures.
10. Participate in customer-facing activities such as webinars, conferences, and workshops.

According to JobzMall, the average salary range for a Relationship Manager in Tampa, FL, USA is $36,000 - $85,000 per year. This range is based on factors such as employer type, experience level, and industry.

MetLife, Inc. provides insurance and financial services to individual and institutional customers. It offers life insurance, annuities, automobile and homeowner's insurance and retail banking services to individuals as well as group insurance, reinsurance and retirement and savings products and services. The company operates its business through six segments: Retail, Group, Voluntary and Worksite Benefits, Corporate Benefit Funding, Latin America, Asia, and Europe, the Middle East and Africa.