Manager, Customer Insights & Analytics

Welcome to MetLife - a leading global insurance company committed to helping individuals and businesses achieve their financial goals and protect what matters most to them. We are currently seeking a highly skilled and experienced Manager of Customer Insights and Analytics to join our dynamic team. In this role, you will have the opportunity to lead and drive key initiatives that will shape the customer experience and inform strategic decision-making. We are looking for a data-driven and customer-focused professional who is passionate about uncovering insights and translating them into actionable recommendations. If you are a driven and analytical individual with a strong understanding of customer behavior and experience, we encourage you to apply for this exciting opportunity.

1. Lead and drive key initiatives to enhance the customer experience and support strategic decision-making.
2. Utilize data and analytics to uncover insights and make data-driven recommendations.
3. Conduct in-depth analysis of customer behavior and trends to identify opportunities for improvement.
4. Collaborate with cross-functional teams to develop and implement strategies to enhance customer satisfaction and retention.
5. Develop and maintain customer segmentation models to inform targeted marketing and communication efforts.
6. Monitor and report on key performance indicators related to customer satisfaction and retention.
7. Stay up-to-date with industry trends and best practices in customer analytics and insights.
8. Manage a team of analysts and provide guidance and support to drive results.
9. Present findings and recommendations to senior leadership to influence decision-making.
10. Develop and maintain strong relationships with internal stakeholders and external partners.
11. Identify and implement process improvements to enhance efficiency and effectiveness of customer insights and analytics.
12. Ensure compliance with regulatory requirements and data privacy policies.
13. Foster a customer-centric culture within the organization.
14. Conduct training and development programs for team members to enhance their skills and knowledge.

According to JobzMall, the average salary range for a Manager, Customer Insights & Analytics in New York, NY, USA is $92,000 - $145,000 per year. However, this can vary depending on factors such as the specific company, industry, and level of experience. Additionally, salaries may also include bonuses, commissions, and other benefits. It is recommended to research the specific job title and company to get a more accurate salary range.

MetLife, Inc. provides insurance and financial services to individual and institutional customers. It offers life insurance, annuities, automobile and homeowner's insurance and retail banking services to individuals as well as group insurance, reinsurance and retirement and savings products and services. The company operates its business through six segments: Retail, Group, Voluntary and Worksite Benefits, Corporate Benefit Funding, Latin America, Asia, and Europe, the Middle East and Africa.