Manager, Customer Insights & Analytics
Welcome to MetLife – a leading global provider of insurance, annuities, and employee benefit programs. We are currently seeking a highly motivated and analytical individual to join our team as the Manager of Customer Insights & Analytics. In this role, you will play a crucial role in driving business growth and customer satisfaction by providing valuable insights and data-driven recommendations. We are looking for a candidate with a strong background in customer analytics and a passion for delivering exceptional customer experiences. If you possess the required qualifications and are looking for a challenging and rewarding opportunity, we invite you to apply for this role at MetLife.
- Analyze customer data and provide valuable insights to drive business growth and customer satisfaction.
- Utilize data analytics tools and techniques to identify trends and patterns in customer behavior.
- Develop and maintain customer segmentation models to better understand customer needs and preferences.
- Collaborate with cross-functional teams to identify opportunities for improving customer experience and retention.
- Conduct market research and competitive analysis to inform business strategies.
- Develop and deliver data-driven recommendations to improve customer engagement and retention.
- Monitor and track key performance indicators to measure the effectiveness of customer strategies.
- Develop and implement strategies for data collection, management, and analysis.
- Train and mentor team members on data analytics tools and techniques.
- Stay updated on industry trends and advancements in customer analytics to continuously improve processes and strategies.
Minimum Of 5 Years Of Experience In Customer Insights And Analytics, Preferably In A Similar Role Within The Insurance Or Financial Services Industry.
Bachelor's Degree In A Related Field Such As Statistics, Mathematics, Economics, Or Business Analytics.
Strong Analytical Skills With Proficiency In Data Manipulation And Statistical Tools Such As Sql, Sas, Or R.
Proven Experience In Developing And Implementing Customer Segmentation Strategies, Predictive Models, And Other Analytical Techniques To Drive Business Growth And Improve Customer Experience.
Excellent Communication And Presentation Skills, With The Ability To Effectively Communicate Complex Insights And Recommendations To Key Stakeholders And Senior Management.
Data Analysis
Market Research
Data Visualization
Trend Analysis
Data Mining
Statistical modeling
Customer segmentation
Consumer behavior
Competitive analysis
Data Interpretation
Customer Experience
Customer Insights
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Manager, Customer Insights & Analytics in New York, NY, USA is $110,000-$140,000 per year. This can vary depending on factors such as the industry, company size, and the candidate's level of experience and qualifications.
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MetLife, Inc. provides insurance and financial services to individual and institutional customers. It offers life insurance, annuities, automobile and homeowner's insurance and retail banking services to individuals as well as group insurance, reinsurance and retirement and savings products and services. The company operates its business through six segments: Retail, Group, Voluntary and Worksite Benefits, Corporate Benefit Funding, Latin America, Asia, and Europe, the Middle East and Africa.
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