Lead Account Manager

At MetLife, we are seeking a driven and dynamic individual to join our team as a Lead Account Manager. As a global leader in the insurance industry, we are dedicated to providing our clients with top-notch service and innovative solutions. In this role, you will have the opportunity to lead a team of account managers and work closely with our valued clients to help them achieve their financial goals. We are looking for a highly motivated and experienced professional with a strong background in account management and a passion for delivering exceptional customer service. If you are someone who thrives in a fast-paced environment and is committed to driving business growth, then we want to hear from you!

1. Develop and maintain strong relationships with clients to understand their financial needs and provide personalized solutions.
2. Lead and manage a team of account managers, providing guidance, support, and training to ensure high-quality service delivery.
3. Develop and implement strategies to drive business growth, increase client retention, and meet sales targets.
4. Stay updated on industry trends, market developments, and competition to identify new business opportunities.
5. Collaborate with cross-functional teams to develop and execute effective client retention strategies.
6. Monitor and analyze sales performance metrics to track progress and identify areas for improvement.
7. Conduct regular performance reviews and provide constructive feedback to team members.
8. Ensure compliance with company policies and procedures, as well as industry regulations.
9. Represent the company at industry events, conferences, and client meetings.
10. Maintain accurate and up-to-date client records and reports.
11. Continuously enhance knowledge and skills through training and professional development opportunities.
12. Foster a positive and results-driven work environment.
13. Handle escalated client issues and complaints in a timely and satisfactory manner.
14. Collaborate with other departments to improve processes, systems, and overall customer experience.
15. Adhere to company values and uphold a high level of professionalism at all times.

According to JobzMall, the average salary range for a Lead Account Manager in Chicago, IL, USA is $84,000 - $130,000 per year. This may vary depending on the specific industry, company size, and individual experience and qualifications.

MetLife, Inc. provides insurance and financial services to individual and institutional customers. It offers life insurance, annuities, automobile and homeowner's insurance and retail banking services to individuals as well as group insurance, reinsurance and retirement and savings products and services. The company operates its business through six segments: Retail, Group, Voluntary and Worksite Benefits, Corporate Benefit Funding, Latin America, Asia, and Europe, the Middle East and Africa.