MetLife

Director, Customer Insights, RIS

MetLife
New York, NY, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a highly analytical and strategic leader with a passion for understanding customer behavior? Do you thrive in a fast-paced and dynamic environment? MetLife is seeking a Director of Customer Insights for our Retirement and Income Solutions (RIS) division. As the Director of Customer Insights, you will play a critical role in driving business growth by leveraging data and insights to inform customer-centric strategies. We are looking for a driven and innovative individual with a strong background in market research, data analysis, and customer insights. If you are ready to make an impact and drive customer-focused initiatives at a Fortune 500 company, we want to hear from you!

  1. Develop and implement customer insights strategy for the Retirement and Income Solutions division at MetLife.
  2. Utilize market research and data analysis to identify customer needs, preferences, and behaviors.
  3. Lead the collection and analysis of customer data to inform business decisions and drive growth.
  4. Collaborate with cross-functional teams to identify and prioritize customer-focused initiatives.
  5. Translate complex data and insights into actionable recommendations for senior leadership.
  6. Monitor and report on key performance indicators related to customer behavior and satisfaction.
  7. Stay up-to-date on industry trends and best practices in customer insights and market research.
  8. Manage a team of analysts to ensure timely and accurate delivery of insights and reports.
  9. Partner with other departments, such as marketing and product development, to ensure a cohesive customer experience.
  10. Develop and maintain relationships with external research partners and vendors.
  11. Present insights and recommendations to senior leadership and other stakeholders.
  12. Continuously evaluate and improve customer insights processes and methodologies.
  13. Foster a customer-centric culture and mindset within the RIS division.
  14. Mentor and develop team members to enhance their skills and knowledge in customer insights.
  15. Act as a subject matter expert on customer insights and provide guidance and support to other teams within MetLife.
Where is this job?
This job is located at New York, NY, USA
Job Qualifications

  • Minimum Of 10 Years Of Experience In The Market Research Or Customer Insights Field, With At Least 5 Years In A Leadership Or Management Role.

  • Proven Track Record Of Developing And Implementing Customer Insights Strategies That Have Resulted In Business Growth And Improved Customer Satisfaction.

  • Strong Analytical Skills And Ability To Interpret Complex Data To Identify Key Insights And Trends.

  • Experience In Managing And Developing A Team, With A Focus On Fostering A Collaborative And Innovative Work Environment.

  • Excellent Communication And Presentation Skills, With The Ability To Effectively Communicate Insights And Recommendations To Senior Leadership And Stakeholders.

Required Skills

  • Communication Skills

  • Project Management

  • Data Analysis

  • Data Visualization

  • Brand management

  • Customer segmentation

  • Competitive analysis

  • Consumer research

  • Strategic Thinking

  • Market trends

  • Customer Experience

  • Customer Journey

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Director, Customer Insights, RIS in New York, NY, USA is between $121,000 and $171,000 per year. This range can vary depending on factors such as years of experience, industry, and company size. Additionally, bonuses and benefits may also be included in the total compensation package.

Additional Information
MetLife is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 9th, 2025
Apply BeforeJuly 20th, 2025
This job posting is from a verified source. 
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About MetLife

MetLife, Inc. provides insurance and financial services to individual and institutional customers. It offers life insurance, annuities, automobile and homeowner's insurance and retail banking services to individuals as well as group insurance, reinsurance and retirement and savings products and services. The company operates its business through six segments: Retail, Group, Voluntary and Worksite Benefits, Corporate Benefit Funding, Latin America, Asia, and Europe, the Middle East and Africa.

Frequently asked questions
More Jobs From MetLife

View All MetLife jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started