Are you a natural leader with a passion for building and maintaining strong client relationships? MetLife is seeking a Director of Client Services to join our dynamic team. In this role, you will be responsible for overseeing and growing our client portfolio by providing exceptional service and strategic guidance. We are looking for an experienced professional who is dedicated, driven, and customer-focused. If you thrive in a fast-paced environment and have a strong background in client services, we would love to hear from you.
- Develop and maintain relationships with clients to ensure their satisfaction and loyalty to MetLife.
- Serve as the main point of contact for clients, addressing any questions, concerns, or issues in a timely and professional manner.
- Create and implement strategies to attract and retain new clients, as well as increase business with existing clients.
- Collaborate with internal teams to ensure client needs are met and exceeded.
- Monitor and analyze client data and market trends to identify opportunities for growth and improvement.
- Stay up-to-date on industry developments and competitor actions to inform strategic decisions.
- Conduct regular performance reviews and provide feedback to team members to ensure exceptional service delivery.
- Develop and implement training programs for team members to enhance their client service skills.
- Create and manage budgets for client services and ensure effective cost management.
- Represent the company at industry events and conferences to promote MetLife’s services and expertise.
Proven Leadership Experience: A Successful Director Of Client Services At Metlife Should Have At Least 5 Years Of Experience In A Leadership Role, Preferably In The Insurance Or Financial Services Industry. They Should Have A Track Record Of Effectively Managing And Motivating A Team To Achieve Business Goals.
Strong Understanding Of Client Needs: The Ideal Candidate Should Have A Deep Understanding Of The Needs And Expectations Of Metlife's Clients. This Includes A Thorough Knowledge Of Insurance Products And Services, As Well As The Ability To Anticipate And Proactively Address Client Concerns.
Excellent Communication And Relationship-Building Skills: As A Director Of Client Services, This Individual Will Be Responsible For Maintaining And Strengthening Relationships With Metlife's Clients. They Should Possess Exceptional Communication Skills, Both Verbal And Written, And Be Able To Effectively Collaborate With Clients, Colleagues, And Other Stakeholders.
Strategic Thinking And Problem-Solving Ability: Metlife's Director Of Client Services Will Be Responsible For Developing And Implementing Strategies To Improve Client Satisfaction And Retention. This Requires The Ability To Think Strategically And Identify Potential Issues Before They Arise. Additionally, The Candidate Should Have Strong Problem-Solving Skills To Address Any Client Concerns That May Arise.
Knowledge Of Industry Trends And Regulations: In The Fast-Paced World Of Insurance And Financial Services, It Is Essential For The Director Of Client Services To Stay Updated On Industry Trends And Regulations. This Includes Understanding The Competitive Landscape And Staying Informed About Any Changes In Laws Or Regulations That May Impact Metlife's Clients.
Customer Relationship Management
Strategic Planning
Communication Skills
Project Management
Account Management
Negotiation skills
Budget management
Team Leadership
Performance evaluation
Cross-Functional Collaboration
Client Retention
Communication
Conflict Resolution
Customer Service
Leadership
Time management
Interpersonal Skills
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Director - Client Services in Irvine, CA, USA is $115,000 - $150,000 per year. This can vary based on factors such as years of experience, level of education, and specific industry or company. Some higher paying industries for this role in Irvine may include technology, finance, and healthcare. Ultimately, the salary for a Director - Client Services in Irvine will depend on the specific job responsibilities and the individual's qualifications and negotiation skills.
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MetLife, Inc. provides insurance and financial services to individual and institutional customers. It offers life insurance, annuities, automobile and homeowner's insurance and retail banking services to individuals as well as group insurance, reinsurance and retirement and savings products and services. The company operates its business through six segments: Retail, Group, Voluntary and Worksite Benefits, Corporate Benefit Funding, Latin America, Asia, and Europe, the Middle East and Africa.
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