Remote- Patient Access Representative- Centralized Scheduling

Are you a compassionate and detail-oriented individual looking for a meaningful career in the healthcare industry? Mercy is seeking a Remote Patient Access Representative to join our Centralized Scheduling team. In this role, you will have the opportunity to make a difference in the lives of patients by ensuring their access to quality medical care. We are looking for someone with excellent communication skills, strong organizational abilities, and a dedication to providing exceptional customer service. If you are passionate about helping others and thrive in a fast-paced, remote work environment, we encourage you to apply!

1. Manage patient access: The Remote Patient Access Representative will be responsible for managing patient access to healthcare services. This includes scheduling appointments, verifying insurance coverage, and ensuring all necessary paperwork is completed accurately and in a timely manner.
2. Provide exceptional customer service: As the first point of contact for patients, the representative must have excellent communication skills and be able to provide compassionate and empathetic customer service to patients and their families.
3. Ensure accuracy and attention to detail: The representative must be detail-oriented and ensure all patient information is accurately recorded and maintained. This includes verifying insurance information, updating patient records, and following proper procedures for scheduling appointments.
4. Work remotely: This position requires the ability to work remotely, so the representative must be self-motivated and able to work independently while still being a team player.
5. Collaborate with healthcare professionals: The representative will work closely with healthcare professionals to ensure patients receive the appropriate care. This may include communicating with doctors, nurses, and other healthcare staff to coordinate appointments and gather necessary information.
6. Maintain confidentiality: The Remote Patient Access Representative must adhere to strict confidentiality guidelines to protect patient information and maintain HIPAA compliance.
7. Multitask and prioritize: In a fast-paced environment, the representative must be able to multitask and prioritize effectively to manage a high volume of patient inquiries and requests.
8. Stay up-to-date on industry knowledge: It is important for the representative to stay current on industry knowledge, including insurance regulations and changes in healthcare policies, to provide accurate and up-to-date information to patients.
9. Troubleshoot and problem-solve: The representative may encounter complex patient situations or technical issues, so the ability to think critically and problem-solve will be essential in providing excellent service.
10. Uphold company values: As a representative of Mercy, the Remote Patient Access Representative must uphold the company's values of compassion, excellence, integrity, stewardship, and teamwork in all interactions with patients and colleagues.

According to JobzMall, the average salary range for a Remote- Patient Access Representative- Centralized Scheduling in Oklahoma City, OK, USA is $30,000-$40,000 per year. This range may vary depending on factors such as experience, education, and the specific company or organization. Some employers may also offer additional benefits such as health insurance, retirement plans, and bonuses. It is important to research and compare different job opportunities to determine the best salary and benefits package for your specific needs and qualifications.

Mercy Health Foundation is a nonprofit organization dependent on the generosity of caring individuals to support Mercy’s mission of delivering compassionate care and exceptional service to the St. Louis community.