Patient Support Associate , Inpatient Care Management
Are you a compassionate and organized individual looking for a meaningful career in healthcare? Mercy is seeking a Patient Support Associate to join our Inpatient Care Management team. In this role, you will play a vital role in providing support to patients and their families during their hospital stay. We are looking for someone who is dedicated to providing exceptional patient care and possesses excellent communication and problem-solving skills. If you are ready to make a difference in the lives of others, we encourage you to apply for this rewarding position.
- Provide compassionate and empathetic support to patients and their families during their hospital stay.
- Act as a liaison between patients, families, and healthcare team members, ensuring effective communication and coordination of care.
- Assist patients with their basic needs, such as bathing, dressing, and feeding, as needed.
- Help patients navigate the hospital system and provide assistance with scheduling appointments, transportation, and other logistical needs.
- Maintain accurate and organized patient records, including medical histories, treatment plans, and progress notes.
- Collaborate with other healthcare team members to develop and implement individualized care plans for patients.
- Monitor and report any changes in a patient's condition to the healthcare team.
- Provide emotional support and comfort to patients and their families during difficult times.
- Ensure that patients' rights and confidentiality are respected and upheld at all times.
- Participate in ongoing training and education programs to stay updated on best practices in patient support and care.
- Maintain a positive and professional attitude, even in challenging situations.
- Adhere to all hospital policies and procedures, including safety and infection control protocols.
- Assist with discharge planning and coordination of post-hospital care for patients.
- Continuously evaluate and improve the quality of patient support services.
- Demonstrate a commitment to Mercy's mission and values in all aspects of the job.
Experience In Healthcare: A Patient Support Associate Should Have Experience Working In A Healthcare Setting, Preferably In Inpatient Care Management. This Includes Knowledge Of Medical Terminology, Patient Care Procedures, And Hipaa Regulations.
Excellent Communication Skills: The Ability To Effectively Communicate With Patients, Their Families, And Healthcare Staff Is Crucial For A Patient Support Associate. They Should Be Able To Provide Clear And Concise Information About Patient Care Plans And Address Any Concerns Or Questions.
Strong Organizational Skills: Inpatient Care Management Involves Managing Multiple Patients And Their Care Plans Simultaneously. A Patient Support Associate Should Have Excellent Organizational Skills To Ensure All Tasks And Responsibilities Are Completed Efficiently.
Empathy And Compassion: Working In Healthcare Requires A High Level Of Empathy And Compassion For Patients Who May Be Going Through Difficult Times. A Patient Support Associate Should Be Able To Provide Emotional Support And Comfort To Patients And Their Families.
Ability To Work In A Team: Inpatient Care Management Involves Collaboration With Various Healthcare Professionals Such As Nurses, Doctors, And Social Workers. A Patient Support Associate Should Be Able To Work Effectively In A Team, Taking Direction And Communicating Updates As Needed.
Communication
Time Management
Multitasking
customer service
Medical Terminology
Patient care
Teamwork
Empathy
Problem-Solving
Prioritization
Electronic Health Records
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Patient Support Associate , Inpatient Care Management in Joplin, MO, USA is $30,000-$40,000 per year. However, this can vary depending on the specific job duties, experience, and qualifications of the individual.
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Mercy Health Foundation is a nonprofit organization dependent on the generosity of caring individuals to support Mercy’s mission of delivering compassionate care and exceptional service to the St. Louis community.
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