Patient Service Representative - Pulmonology & Sleep
At Mercy, we believe that every patient deserves exceptional care, and we are seeking a dedicated and compassionate Patient Service Representative to join our Pulmonology & Sleep team. In this role, you will serve as the first point of contact for patients seeking care in these vital specialties. Your friendly and professional demeanor, combined with your attention to detail and strong organizational skills, will ensure that our patients receive the best possible experience from the moment they walk through our doors. If you have a passion for helping others and a desire to make a difference in the lives of those with respiratory and sleep disorders, we invite you to apply for this exciting opportunity.
- Serve as the first point of contact for patients seeking care in the Pulmonology & Sleep specialties.
- Greet patients and visitors in a friendly and professional manner.
- Schedule appointments and maintain accurate patient records.
- Facilitate communication between patients and medical staff.
- Verify insurance coverage and obtain necessary authorizations.
- Collect and process patient payments.
- Provide exceptional customer service to ensure a positive patient experience.
- Maintain the cleanliness and organization of the reception area.
- Collaborate with other team members to ensure efficient and effective patient care.
- Adhere to HIPAA and other confidentiality guidelines.
- Continuously strive to improve patient satisfaction and quality of care.
- Stay up-to-date on the latest developments and advancements in Pulmonology & Sleep specialties.
- Attend trainings and meetings to learn and implement new processes and procedures.
- Act as a liaison between patients and healthcare providers.
- Handle patient inquiries, complaints, and resolve issues in a timely and professional manner.
Excellent Communication Skills: As A Patient Service Representative In The Pulmonology & Sleep Department, Effective Communication Is Crucial For Interacting With Patients, Physicians, And Other Healthcare Professionals. This Includes Strong Verbal And Written Communication Skills, As Well As Active Listening Abilities.
Knowledge Of Pulmonology & Sleep Medicine: A Deep Understanding Of The Field Of Pulmonology & Sleep Medicine Is Essential For This Role. This Includes Knowledge Of Common Conditions, Treatment Options, And Terminology Used In The Field.
Organizational Skills: Patient Service Representatives Are Responsible For Managing Multiple Tasks And Priorities Throughout The Day. Strong Organizational Skills Are Necessary To Keep Track Of Patient Appointments, Medical Records, And Other Important Information.
Customer Service Experience: Mercy Places A Strong Emphasis On Providing Exceptional Customer Service To Patients. Previous Experience In A Customer-Facing Role, Such As A Receptionist Or Customer Service Representative, Is Highly Desirable For This Position.
Empathy And Compassion: Patients Seeking Treatment In The Pulmonology & Sleep Department May Be Dealing With Serious Or Chronic Conditions. The Ideal Candidate For This Role Should Possess Empathy And Compassion, As Well As The Ability To Maintain A Calm And Caring Demeanor In All Interactions With Patients And Their Families.
Data Entry
Time Management
customer service
Medical Terminology
appointment scheduling
Multi-tasking
Insurance Verification
Billing And Coding
Patient Communication
Electronic Health Records
Medical Office Procedures
Communication
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
flexibility
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Patient Service Representative - Pulmonology & Sleep in Oklahoma City, OK, USA is between $36,000 and $50,000 per year. This may vary depending on factors such as experience, qualifications, and the specific job responsibilities of the position.
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Mercy Health Foundation is a nonprofit organization dependent on the generosity of caring individuals to support Mercy’s mission of delivering compassionate care and exceptional service to the St. Louis community.
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