Patient Service Representative (Non-Exempt)
Are you passionate about providing exceptional customer service and making a positive impact in the healthcare industry? If so, Mercy is seeking a dedicated and personable Patient Service Representative (Non-Exempt) to join our team. In this role, you will have the opportunity to interact with patients and their families, ensuring their needs are met and their experience at Mercy is a positive one. We are looking for individuals who possess strong communication skills, attention to detail, and a compassionate demeanor. If you are ready to be a part of a dynamic and caring team, we encourage you to apply for this position.
- Greet patients and their families in a friendly and welcoming manner
- Schedule and confirm patient appointments using electronic systems
- Answer phone calls and respond to voicemails and emails promptly and professionally
- Collect and verify patient demographic and insurance information
- Check patients in and out for appointments, ensuring all necessary paperwork is completed accurately
- Address patient inquiries and concerns, providing exceptional customer service at all times
- Collaborate with healthcare providers and staff to ensure seamless and efficient patient flow
- Maintain patient confidentiality and adhere to HIPAA regulations
- Assist with insurance verification and billing processes
- Handle cash and credit transactions accurately and securely
- Keep work area clean, organized and well-stocked with necessary supplies
- Attend staff meetings and trainings as required
- Continuously strive to improve and enhance the patient experience at Mercy
- Perform other duties as assigned by supervisor or management.
High School Diploma Or Equivalent: A Minimum Educational Requirement For A Patient Service Representative (Non-Exempt) Job At Mercy Is A High School Diploma Or Equivalent. This Ensures That The Candidate Has Basic Academic Knowledge And Can Effectively Communicate With Patients And Colleagues.
Customer Service Experience: As A Patient Service Representative, The Candidate Will Be Interacting With Patients And Their Families On A Daily Basis. Hence, Having Prior Experience In Customer Service Is Essential To Effectively Handle Inquiries, Complaints, And Provide Top-Notch Service To Patients.
Knowledge Of Medical Terminology: A Basic Understanding Of Medical Terminology Is Required For A Patient Service Representative Job At Mercy. This Knowledge Helps In Accurately Scheduling Appointments, Understanding Medical Records, And Communicating With Healthcare Providers.
Computer Skills: In Today's Digital Age, Proficiency In Basic Computer Skills Is A Must For Any Job. For A Patient Service Representative, Knowledge Of Electronic Health Records (Ehr) And Other Healthcare Software Is Necessary To Perform Tasks Such As Scheduling Appointments, Updating Patient Information, And Generating Reports.
Excellent Communication Skills: Communication Is A Crucial Aspect Of A Patient Service Representative's Job. The Candidate Should Possess Strong Verbal And Written Communication Skills To Effectively Communicate With Patients, Healthcare Providers, And Other Staff Members. This Also Includes Active Listening, Empathy, And The Ability To Handle Difficult Situations With Patience And Professionalism.
Data Entry
Communication
Time Management
Multitasking
Attention to detail
customer service
Medical Terminology
Teamwork
Empathy
Organization
Problem-Solving
Adaptability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Patient Service Representative (Non-Exempt) in St. Louis, MO, USA is $33,000 to $45,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific company or healthcare facility they work for. Some Patient Service Representatives may also receive additional benefits such as healthcare, retirement plans, and paid time off.
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Mercy Health Foundation is a nonprofit organization dependent on the generosity of caring individuals to support Mercy’s mission of delivering compassionate care and exceptional service to the St. Louis community.
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