Patient Service Representative - Mercy Clinic Urology
At Mercy, we are dedicated to providing exceptional healthcare services to our community. As a Patient Service Representative for Mercy Clinic Urology, you will play a crucial role in ensuring our patients receive the highest level of care and support. We are looking for a compassionate and detail-oriented individual with excellent communication and organizational skills. If you are passionate about making a positive impact on the lives of others, we invite you to join our team of dedicated healthcare professionals.
- Greet and welcome patients upon arrival to the clinic, ensuring a positive and welcoming experience for all individuals.
- Schedule appointments and accurately input patient information into electronic medical records.
- Answer phone calls and respond to patient inquiries in a timely and professional manner.
- Verify insurance coverage and obtain necessary authorizations for services.
- Collect and process patient payments, ensuring accuracy and confidentiality.
- Communicate with healthcare providers and staff to ensure seamless coordination of patient care.
- Maintain a clean and organized work area, including stocking necessary supplies.
- Collaborate with other team members to ensure efficient and effective operation of the clinic.
- Maintain patient confidentiality and adhere to all HIPAA regulations.
- Continuously strive to improve patient satisfaction and overall experience.
- Assist with administrative tasks such as filing, faxing, and scanning documents.
- Attend and actively participate in staff meetings and training sessions.
- Keep up-to-date with all clinic policies and procedures.
- Handle difficult or sensitive situations with professionalism and empathy.
- Perform other duties as assigned by clinic management.
Excellent Communication Skills: As A Patient Service Representative, The Individual Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Patients, Physicians, And Other Healthcare Professionals.
Knowledge Of Medical Terminology: The Ideal Candidate Should Have A Thorough Understanding Of Medical Terminology, Including Common Urology-Related Terms, To Accurately Communicate With Patients And Healthcare Providers.
Customer Service Experience: Mercy Clinic Urology Values Exceptional Customer Service, And The Ideal Candidate Should Have Previous Experience In A Customer-Facing Role. This Includes The Ability To Handle Difficult Situations With Empathy And Professionalism.
Attention To Detail: As A Patient Service Representative, Attention To Detail Is Crucial In Accurately Recording Patient Information, Scheduling Appointments, And Verifying Insurance Information. The Ability To Multi-Task And Prioritize Tasks Is Also Important.
Computer Proficiency: The Job Requires Proficiency In Using Various Computer Systems And Software, Such As Electronic Medical Records And Scheduling Systems. The Ideal Candidate Should Have A Strong Understanding Of Basic Computer Skills And The Ability To Learn New Programs Quickly.
Data Entry
Scheduling
Multitasking
Problem Solving
customer service
Medical Terminology
Electronic Medical Records
Interpersonal Communication
Patient Advocacy
Insurance Verification
Appointment Coordination
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
Critical thinking
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Patient Service Representative - Mercy Clinic Urology in St. Louis, MO, USA is $34,000 - $45,000 per year. However, this can vary depending on factors such as experience, qualifications, and location.
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Mercy Health Foundation is a nonprofit organization dependent on the generosity of caring individuals to support Mercy’s mission of delivering compassionate care and exceptional service to the St. Louis community.
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