Patient Service Representative - Gastroenterology
Are you a compassionate and dedicated individual looking to make a positive impact in the healthcare industry? Look no further! Mercy is seeking a highly motivated Patient Service Representative to join our Gastroenterology department. As a key member of our team, you will be responsible for providing excellent customer service, coordinating patient appointments, and ensuring the smooth flow of operations. If you have a passion for helping others and possess the necessary qualifications, we encourage you to apply for this exciting opportunity.
- Provide exceptional customer service to patients and their families, ensuring a positive and welcoming experience.
- Coordinate patient appointments and schedules with efficiency and accuracy.
- Maintain and update patient records in accordance with privacy and confidentiality regulations.
- Communicate effectively with patients, physicians, and other healthcare professionals to facilitate smooth operations and patient care.
- Respond to inquiries and concerns from patients and their families in a timely and compassionate manner.
- Verify insurance coverage and assist with billing and payment processes.
- Collaborate with other team members to ensure a seamless and coordinated patient experience.
- Adhere to all medical and administrative protocols and procedures.
- Keep abreast of industry developments and changes in healthcare regulations to ensure compliance.
- Demonstrate a strong commitment to providing quality care and promoting a positive work environment.
- Continuously assess and improve processes to enhance the patient experience and streamline operations.
- Uphold the core values of Mercy, including compassion, excellence, and integrity, in all interactions with patients, colleagues, and the community.
Knowledge Of Gastroenterology: A Patient Service Representative At Mercy Should Have A Strong Understanding Of The Field Of Gastroenterology, Including Basic Medical Terminology And Procedures. This Knowledge Will Enable Them To Effectively Communicate With Patients And Healthcare Providers.
Excellent Communication Skills: Effective Communication Is Crucial For A Patient Service Representative In A Gastroenterology Setting. They Must Be Able To Communicate Clearly And Compassionately With Patients, As Well As Collaborate With Other Healthcare Professionals.
Customer Service Experience: As A Patient Service Representative, Providing Exceptional Customer Service Is A Top Priority. Candidates Should Have Prior Experience In A Customer-Facing Role, Preferably In A Healthcare Setting, And Be Able To Handle Difficult Situations With Professionalism And Empathy.
Organizational Skills: Working In A Fast-Paced Medical Environment, A Patient Service Representative Must Be Highly Organized And Able To Manage Multiple Tasks Simultaneously. They Should Be Proficient In Using Electronic Medical Records And Scheduling Systems.
Empathy And Compassion: A Patient Service Representative At Mercy Should Possess A Strong Sense Of Empathy And Compassion For Patients. They May Be Dealing With Individuals Who Are In Pain Or Discomfort, And It Is Essential To Provide Them With The Necessary Support And Care.
Communication
Time Management
Multitasking
customer service
Medical Terminology
Teamwork
Electronic Medical Records
appointment scheduling
Problem-Solving
Prioritization
Insurance Verification
Communication
Conflict Resolution
Customer Service
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Patient Service Representative - Gastroenterology in Fort Smith, AR, USA is between $30,000 and $40,000 per year. This range can vary depending on factors such as experience, education, and specific job duties. Additionally, the employer and location may also impact the salary range for this role.
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Mercy Health Foundation is a nonprofit organization dependent on the generosity of caring individuals to support Mercy’s mission of delivering compassionate care and exceptional service to the St. Louis community.
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