Patient Service Rep - Heart & Vascular
Welcome to Mercy, where we are dedicated to providing compassionate and high-quality healthcare to our community. We are currently seeking a highly motivated and compassionate individual to join our team as a Patient Service Representative for our Heart & Vascular department. As a vital member of our team, you will play a critical role in ensuring our patients receive exceptional care and support. If you have a passion for helping others and possess the necessary qualifications, we encourage you to apply for this rewarding position.
- Greet and welcome patients in a friendly and professional manner.
- Assist patients with scheduling appointments and verifying insurance information.
- Answer phone calls and respond to inquiries from patients and their families.
- Maintain accurate and organized patient records.
- Collaborate with other team members to ensure efficient and timely patient flow.
- Provide compassionate and empathetic support to patients and their families.
- Educate patients on our services and answer any questions they may have.
- Ensure confidentiality and HIPAA compliance in all interactions with patients.
- Handle patient complaints and concerns in a calm and efficient manner.
- Participate in training and professional development opportunities to stay updated on healthcare policies and practices.
- Communicate effectively with healthcare providers and team members to coordinate patient care.
- Collaborate with billing and coding departments to ensure accurate and timely processing of patient information.
- Maintain a clean and organized work environment.
- Adhere to all safety and infection control protocols.
- Demonstrate a positive and professional attitude at all times.
Knowledge Of Medical Terminology And Procedures Related To Heart And Vascular Care: A Patient Service Rep At Mercy Must Have A Strong Understanding Of The Terminology And Procedures Used In Heart And Vascular Care In Order To Accurately Communicate With Patients And Medical Staff.
Excellent Communication And Interpersonal Skills: This Role Involves Constant Communication With Patients, Families, And Healthcare Professionals. A Qualified Candidate Should Possess Strong Verbal And Written Communication Skills And The Ability To Build Rapport With A Diverse Group Of Individuals.
Experience In A Healthcare Setting: Previous Experience Working In A Healthcare Setting, Preferably In A Heart And Vascular Unit, Is Highly Desirable. This Will Provide A Solid Foundation For Understanding The Unique Needs Of Patients In This Specialty Area.
Strong Organizational And Multitasking Abilities: The Patient Service Rep Will Be Responsible For Managing A High Volume Of Patient Inquiries, Scheduling Appointments, And Maintaining Accurate Records. The Ability To Prioritize Tasks, Stay Organized, And Multitask Effectively Is Crucial In This Role.
Customer Service Orientation: Mercy Places A Strong Emphasis On Providing Exceptional Customer Service To Its Patients. A Candidate For This Role Should Have A Customer Service-Oriented Mindset, With A Focus On Delivering Compassionate And Patient-Centered Care.
Communication
Time Management
Multitasking
Attention to detail
customer service
Medical Terminology
Computer proficiency
Teamwork
Empathy
Organization
Problem-Solving
Priorit
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Patient Service Rep - Heart & Vascular in St. Louis, MO, USA is $35,000 to $45,000 per year. However, this can vary depending on factors such as experience, education, and the specific employer.
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Mercy Health Foundation is a nonprofit organization dependent on the generosity of caring individuals to support Mercy’s mission of delivering compassionate care and exceptional service to the St. Louis community.
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