Patient Service Agent - Primary Care Call Center
Welcome to Mercy Primary Care Call Center! We are seeking a compassionate and dedicated Patient Service Agent to join our team. As a vital member of our call center, you will have the opportunity to provide exceptional service to our patients and support our primary care physicians in delivering high-quality care. If you have a passion for helping others and thrive in a fast-paced environment, we encourage you to apply. As a Patient Service Agent, you will play a key role in ensuring our patients receive the care and attention they deserve. In this role, you will need strong communication and organizational skills, as well as a deep understanding of the healthcare industry. If you are ready to make a positive impact on the lives of others, we look forward to hearing from you.
- Greet patients and answer incoming calls in a warm and friendly manner.
- Schedule appointments for patients with primary care physicians.
- Obtain and update patient information accurately in the electronic medical records system.
- Verify insurance coverage and obtain necessary authorizations for services.
- Assist patients with inquiries regarding their appointments, medical records, and general questions about the practice.
- Collaborate with primary care physicians and other healthcare professionals to ensure prompt and efficient patient care.
- Maintain a high level of professionalism and empathy while handling patient concerns and complaints.
- Adhere to all HIPAA regulations and maintain patient confidentiality at all times.
- Continuously stay updated on changes in healthcare policies, procedures, and insurance guidelines.
- Utilize proper call center etiquette and follow protocols for efficient call handling.
- Work closely with other call center team members to ensure smooth and efficient operation.
- Participate in ongoing training and development programs to enhance knowledge and skills.
- Assist with administrative tasks such as data entry, filing, and scanning documents.
- Demonstrate a positive attitude and promote a welcoming and inclusive environment for patients and team members.
- Contribute to a collaborative and supportive work culture by actively participating in team meetings and offering suggestions for improvement.
Excellent Communication Skills: A Patient Service Agent At Mercy Must Possess Excellent Communication Skills In Order To Effectively And Efficiently Handle Patient Inquiries And Concerns Over The Phone. This Includes The Ability To Listen Actively, Speak Clearly And Concisely, And Convey Empathy And Understanding.
Knowledge Of Primary Care Medical Terminology: The Ideal Candidate Should Have A Strong Understanding Of Primary Care Medical Terminology And Procedures. This Will Enable Them To Accurately Address Patient Questions And Concerns, And Provide Appropriate Guidance On Scheduling Appointments And Referrals.
Experience In Customer Service: Prior Experience In A Customer Service Role, Preferably In A Healthcare Setting, Is Highly Desirable For A Patient Service Agent At Mercy. This Experience Will Demonstrate The Ability To Handle Difficult Situations, Provide Excellent Service, And Maintain A Positive And Professional Attitude.
Computer Proficiency: The Job Of A Patient Service Agent At Mercy Requires The Use Of Various Computer Programs And Systems To Schedule Appointments, Access Patient Records, And Communicate With Other Healthcare Providers. Therefore, Proficiency In Basic Computer Skills And The Ability To Learn New Software Quickly Is Essential For This Role.
Ability To Work In A Fast-Paced Environment: The Primary Care Call Center At Mercy Is A Fast-Paced And Dynamic Environment, With A High Volume Of Calls And Inquiries. As Such, A Patient Service Agent Should Be Able To Multitask, Work Efficiently Under Pressure, And Manage Their Time Effectively In Order To Meet The Demands Of The Job.
Communication
Time Management
Multitasking
Attention to detail
customer service
Medical Terminology
Computer skills
Empathy
Organization
Problem-Solving
Active
Prioritization
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Organization
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Patient Service Agent - Primary Care Call Center in St. Louis, MO, USA is between $30,000 and $40,000 per year. This can vary depending on factors such as experience, qualifications, and the specific employer.
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Mercy Health Foundation is a nonprofit organization dependent on the generosity of caring individuals to support Mercy’s mission of delivering compassionate care and exceptional service to the St. Louis community.
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