Patient Service Agent - Primary Care Call Center

Are you a compassionate and customer-focused individual looking to make a positive impact in the healthcare industry? If so, we have an exciting opportunity for you! Mercy is seeking a highly motivated and dedicated Patient Service Agent to join our Primary Care Call Center team. In this role, you will serve as the first point of contact for our patients, providing exceptional customer service and ensuring their needs are met with efficiency and care. As a trusted member of our team, you will play a crucial role in delivering an exceptional patient experience. If you have a passion for helping others and possess strong communication and organizational skills, we encourage you to apply for this rewarding position.

1. Serve as the first point of contact for patients, providing exceptional customer service and representing Mercy in a positive and professional manner.
2. Answer phone calls and respond to emails from patients, addressing their inquiries and concerns with empathy and efficiency.
3. Schedule and confirm patient appointments, ensuring accuracy and proper documentation.
4. Collaborate with healthcare providers and other team members to ensure seamless patient care and communication.
5. Maintain knowledge of medical terminology, insurance processes, and clinic services to accurately assist patients.
6. Keep patient records and information confidential and adhere to HIPAA regulations.
7. Assist patients with registration and insurance verification processes.
8. Handle patient complaints and escalate issues to appropriate parties when necessary.
9. Continuously strive to improve the patient experience by seeking feedback and implementing suggestions for improvement.
10. Attend training and educational programs to maintain knowledge of healthcare industry updates and best practices.
11. Collaborate with other team members to ensure efficient and timely completion of tasks.
12. Adhere to departmental policies and procedures to maintain a high level of quality and accuracy in patient interactions.
13. Perform other duties as assigned by management.

According to JobzMall, the average salary range for a Patient Service Agent - Primary Care Call Center in Oklahoma City, OK, USA is $32,000 - $40,000 per year. This may vary depending on the specific job requirements, experience, and benefits offered by the employer.

Mercy Health Foundation is a nonprofit organization dependent on the generosity of caring individuals to support Mercy’s mission of delivering compassionate care and exceptional service to the St. Louis community.