Patient Service Agent - Primary Care Call Center

Are you looking for a fulfilling career in the healthcare industry? Do you have a passion for providing exceptional patient service? Mercy is seeking a dedicated and compassionate individual to join our team as a Patient Service Agent in our Primary Care Call Center.As a Patient Service Agent, you will play a crucial role in ensuring our patients receive the highest level of care and support. You will serve as the primary point of contact for patients seeking appointments, referrals, and general information about our primary care services. This is a fast-paced and dynamic role that requires excellent communication skills, attention to detail, and the ability to prioritize and multitask.If you are a motivated individual with a strong customer service background and a desire to make a difference in the lives of others, we encourage you to apply for this exciting opportunity. Join us at Mercy and become a part of our mission to provide compassionate and quality healthcare to our community.

1. Serve as the first point of contact for patients seeking appointments, referrals, and general information about primary care services.
2. Greet patients in a professional and friendly manner, providing exceptional customer service at all times.
3. Schedule and confirm appointments for patients, ensuring accuracy and efficiency.
4. Coordinate patient referrals to other healthcare providers as needed.
5. Answer and direct incoming phone calls to appropriate departments or individuals.
6. Maintain patient records and ensure all information is accurate and up-to-date.
7. Utilize electronic medical record systems to schedule appointments and manage patient information.
8. Work closely with physicians and other healthcare professionals to ensure seamless patient care.
9. Respond promptly and courteously to patient inquiries and concerns.
10. Stay updated on all primary care services and procedures to accurately answer patient questions.
11. Adhere to all patient confidentiality and privacy guidelines.
12. Assist with insurance verification and pre-authorization processes.
13. Collaborate with other team members to ensure smooth operations of the call center.
14. Maintain a clean and organized work environment.
15. Continuously seek ways to improve patient satisfaction and overall service quality.
16. Attend training and educational programs to stay updated on industry best practices.
17. Handle and resolve patient complaints and concerns in a timely and effective manner.
18. Adhere to all company policies and procedures, including safety and compliance regulations.
19. Perform other duties as assigned by the supervisor.

According to JobzMall, the average salary range for a Patient Service Agent - Primary Care Call Center in St. Louis, MO, USA is $29,000 - $40,000 per year. However, this can vary depending on the specific company, years of experience, and other factors such as education and certifications. It is best to research the specific company and job listing for more accurate salary information.

Mercy Health Foundation is a nonprofit organization dependent on the generosity of caring individuals to support Mercy’s mission of delivering compassionate care and exceptional service to the St. Louis community.