Patient Ambassador

Are you a compassionate and empathetic individual looking to make a difference in the lives of patients? Are you passionate about providing exceptional care and support to those in need? Look no further, as Mercy is seeking a dedicated Patient Ambassador to join our team. As a Patient Ambassador, you will be the first point of contact for patients and their families, providing a warm and welcoming environment while advocating for their needs. If you have excellent communication skills, a positive attitude, and a desire to serve others, we encourage you to apply for this fulfilling role.

1. Greet and welcome patients and their families in a warm and friendly manner.
2. Serve as the main point of contact for patients and their families, providing them with necessary information and support.
3. Advocate for the needs and concerns of patients, ensuring they receive the best possible care.
4. Demonstrate exceptional communication skills, both verbal and written, to effectively interact with patients, their families, and other healthcare professionals.
5. Maintain a positive and empathetic attitude towards patients and their families, showing compassion and understanding in all interactions.
6. Collaborate with healthcare teams to ensure efficient and effective patient care.
7. Provide information and assistance to patients regarding hospital policies, procedures, and resources.
8. Monitor patient satisfaction and address any concerns or complaints in a timely and professional manner.
9. Maintain patient confidentiality and adhere to all HIPAA regulations.
10. Continuously seek opportunities to improve patient experience and suggest ideas for process improvement.
11. Participate in training and development programs to enhance skills and knowledge.
12. Show commitment to the hospital's mission, values, and goals.
13. Adhere to all safety and infection control protocols.
14. Perform other duties as assigned by the hospital management.

According to JobzMall, the average salary range for a Patient Ambassador in Festus, MO, USA is $32,000 to $40,000 per year. This can vary based on the specific job duties, level of experience, and the employer. Some Patient Ambassadors may also receive additional benefits such as health insurance, retirement plans, and paid time off.

Mercy Health Foundation is a nonprofit organization dependent on the generosity of caring individuals to support Mercy’s mission of delivering compassionate care and exceptional service to the St. Louis community.