Patient Access Representative - Remote

At Mercy, we are dedicated to providing compassionate and high-quality healthcare services to our patients. We are currently seeking a skilled and motivated Patient Access Representative to join our team remotely. As a Patient Access Representative, you will play a crucial role in ensuring a positive patient experience by facilitating the registration and check-in process. We are looking for individuals with exceptional customer service skills, attention to detail, and the ability to work independently in a fast-paced environment. If you are passionate about making a difference in the healthcare industry, we encourage you to apply for this position today.

1. Greet and welcome patients in a friendly and professional manner, creating a positive first impression for the organization.
2. Accurately and efficiently register patients for appointments, procedures, and admissions.
3. Verify patient insurance coverage and collect necessary copayments.
4. Answer phone calls and respond to inquiries from patients, ensuring excellent customer service at all times.
5. Maintain patient confidentiality and handle sensitive information with utmost discretion.
6. Collaborate with other departments to ensure smooth patient flow and timely appointments.
7. Resolve any patient concerns or issues in a timely and professional manner.
8. Update and maintain patient records and ensure they are accurate and complete.
9. Adhere to all HIPAA regulations and maintain patient privacy and security.
10. Attend training and educational sessions to stay updated on new policies and procedures.
11. Work independently and efficiently in a fast-paced environment.
12. Maintain a positive attitude and contribute to a supportive and collaborative work environment.
13. Keep track of daily tasks and complete them accurately and within designated timelines.
14. Demonstrate a strong understanding of healthcare terminology and procedures.
15. Continuously strive to improve processes and procedures to enhance the patient experience.

According to JobzMall, the average salary range for a Patient Access Representative - Remote in Springfield, MO, USA is approximately $30,000 to $45,000 per year. This can vary depending on factors such as experience, education, and the specific company or healthcare facility the individual is working for.

Mercy Health Foundation is a nonprofit organization dependent on the generosity of caring individuals to support Mercy’s mission of delivering compassionate care and exceptional service to the St. Louis community.