Patient Access Representative

Welcome to Mercy, where we are dedicated to providing compassionate and exceptional healthcare to our community. We are currently seeking a highly motivated and customer service-oriented individual to join our team as a Patient Access Representative. As the first point of contact for our patients, you will play a crucial role in providing a positive and welcoming experience. We are looking for someone with excellent communication skills, attention to detail, and a passion for helping others. If you are looking for a fulfilling career in the healthcare industry, we invite you to apply for this exciting opportunity at Mercy.

1. Greet and welcome patients in a friendly, professional manner.
2. Provide exceptional customer service by addressing patient inquiries and concerns in a timely and courteous manner.
3. Schedule appointments and verify patient information accurately and efficiently.
4. Collect and process patient payments and insurance information according to company policies.
5. Maintain patient confidentiality and adhere to HIPAA regulations.
6. Collaborate with healthcare providers and other staff members to ensure a smooth and efficient patient flow.
7. Demonstrate a thorough understanding of insurance policies and procedures to assist patients with billing questions and concerns.
8. Accurately enter and update patient information in the electronic medical records system.
9. Adhere to company protocols and guidelines to ensure the safety and security of all patients and staff.
10. Continuously strive to improve and maintain a high level of patient satisfaction.
11. Participate in ongoing training and development to stay current with industry changes and advancements.
12. Maintain a clean and organized work environment.
13. Assist with other administrative tasks and projects as needed.
14. Act as a positive ambassador for Mercy and our mission to provide compassionate healthcare to our community.

According to JobzMall, the average salary range for a Patient Access Representative in Rogers, AR, USA is between $28,000 and $40,000 per year. This may vary depending on the specific employer, years of experience, and education level of the individual. Some employers may also offer additional benefits such as health insurance, retirement plans, and bonuses.

Mercy Health Foundation is a nonprofit organization dependent on the generosity of caring individuals to support Mercy’s mission of delivering compassionate care and exceptional service to the St. Louis community.