Patient Access Representative

At Mercy, we believe in providing compassionate and quality care to all our patients. We are currently seeking a dedicated individual to join our team as a Patient Access Representative. As the first point of contact for our patients, you will play a crucial role in ensuring a positive and efficient experience for all those who enter our doors. We are looking for someone who is detail-oriented, possesses excellent communication skills, and has a strong understanding of medical terminology. If you have a passion for helping others and thrive in a fast-paced environment, we would love for you to join our team at Mercy.

1. Greet and welcome patients as they enter the facility, maintaining a professional and friendly demeanor.
2. Collect and verify patient information, including personal and insurance details, in an accurate and timely manner.
3. Schedule appointments and coordinate with other departments to ensure efficient patient flow.
4. Explain hospital policies and procedures to patients, addressing any questions or concerns they may have.
5. Assist patients with completing necessary paperwork and obtaining required signatures.
6. Verify insurance coverage and obtain necessary authorizations for procedures and treatments.
7. Maintain and update patient records, ensuring all information is accurate and up-to-date.
8. Handle patient inquiries and complaints, escalating issues to the appropriate department as needed.
9. Collaborate with the billing department to ensure proper coding and billing for services rendered.
10. Adhere to strict confidentiality guidelines when handling patient information.
11. Continuously monitor and maintain patient waiting areas to ensure a clean and comfortable environment.
12. Keep up-to-date with changes in insurance policies and procedures to accurately assist patients.
13. Attend departmental meetings and participate in training sessions to stay informed and improve job performance.
14. Ensure compliance with all applicable laws, regulations, and hospital policies.
15. Provide exceptional customer service and promote a positive image of the hospital at all times.

According to JobzMall, the average salary range for a Patient Access Representative in Fort Smith, AR, USA is $26,000 - $36,000 per year. This can vary depending on the specific job responsibilities, experience level, and employer. Some Patient Access Representatives may earn more with additional certifications or experience in the healthcare field. Benefits and bonuses may also be included in the overall compensation package.

Mercy Health Foundation is a nonprofit organization dependent on the generosity of caring individuals to support Mercy’s mission of delivering compassionate care and exceptional service to the St. Louis community.