Medical Receptionist-Oncology
Are you a compassionate and organized individual with a passion for healthcare? Do you have experience in a medical office setting and a strong understanding of oncology terminology? If so, we have an exciting opportunity for you to join our team as a Medical Receptionist-Oncology at Mercy! As the first point of contact for patients and visitors, you will play a crucial role in creating a positive and welcoming atmosphere in our oncology department. Your attention to detail and excellent communication skills will be essential in ensuring a smooth and efficient patient experience. Join us in making a difference in the lives of our patients and their families.
- Greet and welcome patients and visitors in a friendly and professional manner.
- Answer incoming calls and direct them to the appropriate department or staff member.
- Schedule appointments for patients and maintain accurate and up-to-date schedules.
- Verify patient information and insurance coverage.
- Collect and record patient payments and co-pays.
- Assist patients with completing necessary forms and paperwork.
- Maintain confidential patient records and ensure all information is entered accurately.
- Communicate with medical staff and other departments to ensure efficient patient flow.
- Remain knowledgeable about oncology terminology and procedures to effectively answer patient questions and concerns.
- Collaborate with medical staff to prioritize and accommodate urgent patient needs.
- Handle and resolve patient complaints and issues in a timely and professional manner.
- Maintain a clean and organized reception area.
- Adhere to HIPAA regulations to protect patient privacy and confidentiality.
- Continuously strive to provide excellent customer service to patients and their families.
- Attend training and development sessions to stay updated on office policies and procedures.
- Perform other administrative tasks as assigned by the office manager or supervisor.
Knowledge Of Oncology Terminology And Procedures: A Qualified Medical Receptionist At Mercy Should Have A Strong Understanding Of Common Oncology Terms And Procedures, Such As Chemotherapy And Radiation Therapy, In Order To Effectively Communicate With Patients And Healthcare Providers.
Excellent Communication Skills: As A Medical Receptionist At Mercy, You Will Be The First Point Of Contact For Patients And Their Families. Therefore, Strong Communication Skills, Both Written And Verbal, Are Essential For Effectively Relaying Information And Providing Excellent Customer Service.
Proficiency In Medical Software And Technology: Mercy Utilizes Electronic Medical Records And Scheduling Systems, So A Qualified Medical Receptionist Should Be Comfortable Navigating And Utilizing These Systems Effectively. Additionally, Knowledge Of Basic Office Software, Such As Microsoft Office, Is Necessary For Administrative Tasks.
Attention To Detail And Organization: Medical Receptionists Play A Crucial Role In Maintaining Accurate And Organized Patient Records. Therefore, A Qualified Candidate Should Possess Strong Attention To Detail And Organizational Skills To Ensure All Necessary Information Is Properly Documented And Filed.
Previous Medical Reception Experience: While Not Required, Previous Experience As A Medical Receptionist, Particularly In An Oncology Setting, Is Highly Desirable. This Demonstrates A Familiarity With The Specific Demands Of The Job And The Ability To Adapt Quickly To Mercy's Policies And Procedures.
Communication Skills
Data Entry
Multitasking
customer service
Medical Billing
Medical Terminology
appointment scheduling
Electronic medical records (EMR)
Patient Scheduling
Insurance Verification
Cancer Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Medical Receptionist-Oncology in St. Louis, MO, USA is $31,000 - $41,000 per year. However, this can vary depending on the specific job duties, experience level, and location within St. Louis.
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Mercy Health Foundation is a nonprofit organization dependent on the generosity of caring individuals to support Mercy’s mission of delivering compassionate care and exceptional service to the St. Louis community.
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