
Customer Account Specialist
The Senior Customer Account Specialist works to resolve complex customer issues with customer accounts of significant value to the company. Partners with other internal departments to ensure all aspects of customer account administration in both development and production phases are implemented. Resolves complex customer issues and maintains customer accounts of significant value to the company. Partners with other internal departments to ensure all aspects of complex customer account administration, in both development and production phases are implemented. Ensures compliance with company procedures and contributes to the generation of new policies and/or the amendment of existing policies. Utilizes appropriate internal data base management tools to organize customer information. Acts as a trainer and mentor for other department members with respect to the administration of customer accounts. Develops and manages improvement plans in response to customer surveys and current trends.
5 - 7 years of customer service experience; aerospace or manufacturing background preferred
Capable of providing expertise in resolving complex customer issues, interpreting customer order requirements and translating to company capabilities
Able to problem solve issues of a more complex nature, using special knowledge to analyze information
Time Management
MS Excel
MS Word
MS Outlook
SAP ERP systems
Record Keeping Skills
MRP systems
Verbal communication
Prioritizing skills
written communication
Self-Driven
Adaptability
Detail Oriented and Organized
According to JobzMall, the average salary range for a Customer Account Specialist in 1400 Jamike Ave, Erlanger, KY 41018, USA is $30,000 to $45,000 per year. This range is affected by factors such as the company, the individual’s experience and qualifications, and the local job market.
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Meggitt PLC is a UK based international company specialising in components and sub-systems for the aerospace, defence and selected energy markets. Is now a part of Parker Hannifin. .

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