Total Care Specialist
Answer inbound customer calls pertaining to repeat and escalated calls (billing and repair), VIP, and office of the president calls. Provide prompt one call resolution of billing questions or service interruptions through appropriate troubleshooting, product knowledge, and mastery of policies and procedures. Contact field support or the necessary level of field management to ensure resolution to repeat issues and ensure prompt issue resolution. Continually maintain a working knowledge of all residential products, services and promotions. Responsible for improving customer relations through professional and courtesy one call resolution. Offer alternate product or service solutions where appropriate to support the customer’s needs.
Availability to work a flexible schedule which includes days, evenings, weekends and holiday hours.
2+ years work experience in a customer service or technical support role.
Must be able to work under strict guidelines, and in a fast paced customer support environment.
Bachelors Degree highly preferred.
MS Word
Customer Service skills
Record Keeping Skills
Analytical thinking skills
MS Excel skills
Great time management
Prioritizing skills
Organizational skills
Adaptability
Problem Solving Skills
Verbal and Written Communication
Multi tasker
detailed-oriented
Driven for excellence
According to JobzMall, the average salary range for a Total Care Specialist in 3737 Westown Pkwy, West Des Moines, IA 50266, USA is between $26,000 and $42,000 per year.The salary range may vary depending on the qualifications and experience of the specialist.
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Mediacom Communications Corporation is the nation's fifth largest cable television provider based on the number of video subscribers, and among the leading cable operators focused on serving smaller cities and towns.
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