Quality Assurance Associate

To serve as the escalation point for technical, billing, collection activities, and quality control. This position supports the Customer Service, Technical, Accounting and Marketing Departments. Research and resolve escalations (CATS) in the Customer Service Department (payment issues and equipment issues). Respond to and resolve Better Business Bureau and Attorney General complaints. Meet or exceed the required timelines for resolution of escalations. Audit all work orders that are returned to office. Maintain files of completed work orders. Audit the work order adds, work order completes, and adjustment reports daily. Process unposted payments and NSF payments as needed.

According to JobzMall, the average salary range for a Quality Assurance Associate in 1504 2nd St SE, Waseca, MN 56093, USA is between $37,000 and $54,000. This range is based on salaries reported by employers and anonymous employees in the area.

Mediacom Communications Corporation is the nation's fifth largest cable television provider based on the number of video subscribers, and among the leading cable operators focused on serving smaller cities and towns.