Field Support Center Representative

Dispatches service technicians, installers, and other technical persons to remedy service problems using Work Force Management tools, phones and other technologies. Operates CRT/computer to review customer account information and inputs appropriate data regarding reschedule dates, service changes and trouble call information. Monitors field technician’s locations and routes throughout the day. Clears/closes technician and installer jobs and adds equipment or services to customer accounts as necessary. Maintains database and system accuracy by ensuring that customer account records reflect the work completed in the field each day. Provide technical support for field staff on a wide range of Cable/HSD/Phone provisioning and support situations. Contacts customers to verify schedule date and time as necessary. Reschedules missed appointments as quickly as possible at a time convenient for the customer.

According to JobzMall, the average salary range for a Field Support Center Representative in 1 Mediacom Way, Chester, NY 10918, USA is between $37,000 and $46,000 per year. This range is based on the salaries of similar jobs in the area.

Mediacom Communications Corporation is the nation's fifth largest cable television provider based on the number of video subscribers, and among the leading cable operators focused on serving smaller cities and towns.