Customer Sales & Service Representative
Interact with customers by telephone, as well as e-mail, mail and fax. Answer customer inquiries and solve problems regarding billing, services, and products. Assess customer needs and interests in order to present Mediacom products and services. Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services. Exceed or maintain minimum sales ,quality and productivity standards. Demonstrate courtesy and patience in customer relations. Troubleshoot basic service issues and schedule on site service calls when necessary. Receive and process customer payments.
1-3 years’ experience in retail and/or consumer sales
3 plus years’ customer service & cash handling/reconciliation experience.
Ability to work evenings, weekends and holidays and overtime as needed.
Time Management
Troubleshooting skills
Relationship building skills
Record Keeping Skills
Data entry skills
Cash handling skills
Process Improvement
Results Oriented
Verbal communication
written communication
Attention to detail
Self-Driven
According to JobzMall, the average salary range for a Customer Sales & Service Representative in 3075 Loyalty Circle, Columbus, OH 43219, USA is $24,489 to $36,750 per year.
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Mediacom Communications Corporation is the nation's fifth largest cable television provider based on the number of video subscribers, and among the leading cable operators focused on serving smaller cities and towns.
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