Commercial Support Specialist

Provides prompt resolution of business customer inquiries, either by telephone or in person, regarding service questions and/or problems by giving information and suggestions through the use of appropriate trouble shooting techniques. Uses Cable Data CRT to log, track clear and control service request, and uses P.C. to log and track system statistics. Demonstrates courtesy and patience in business customer relations. Prepares work orders for service after determining if field visit is required and assures appropriate follow-up. Verifies appointments for installation and service on a daily basis. Conducts call-backs on recent appointments for installation, service, and line ad buried drop business customers. Routes quality control schedules. Provides control monitoring of system alarms (hubs, head ends), and monitors security camera video system. May respond to business customer inquiries regarding billing and programming, attempt to sell premium channels and ancillary services or save downgrades of service.

According to JobzMall, the average salary range for a Commercial Support Specialist in 3737 Westown Pkwy, West Des Moines, IA 50266, USA is from $46,000 to $53,000 per year. This range can vary depending on the candidate's experience, the level of responsibility, and the company.

Mediacom Communications Corporation is the nation's fifth largest cable television provider based on the number of video subscribers, and among the leading cable operators focused on serving smaller cities and towns.